Restaurant Shift Supervisor

GOLD STAR; Cold Spring (KY); On-site; USD 31,000 - 37,000; Full time

Job summary

Gold Star in Cincinnati and surrounding areas is seeking Shift Leaders across Ohio, Kentucky, and Indiana. You will help lead teams, drive customer service excellence, and support daily restaurant operations in a fast-paced, community-focused environment.

We welcome diverse backgrounds and offer opportunities to grow into leadership roles, learning through hands-on training, teamwork, and a culture built around delicious food and shared success.

Qualifications

• Lead and inspire others to achieve goals.
• Deliver outstanding customer service at all times.
• Oversee store operations including opening/closing and inventory.
• Develop basic financial understanding for daily decisions.

Responsibilities

• People Leadership – interview, train and motivate
• Customer Service – ensure exceptional experiences and build relationships
• Store Operations – open/close, manage inventory, ensure product quality
• Financial Management – build financial expertise in running a business

Skills

People Leadership

Customer Service

Store Operations

Financial Management

Job description

Description

One of Cincinnati’s most iconic restaurant chains, Gold Star, has openings available for Shift Leaders across locations in Ohio, Kentucky, and Indiana!

Our Shift Leaders play a vital role in shaping our culture, motivating our teams, delighting customers, and supporting efficient operations of each Gold Star restaurant.

Core responsibilities include:

• People Leadership – interview, train, coach and motivate


• Customer Service – ensure exceptional experiences and build lasting customer relationships


• Store Operations – open and close the store, manage inventory, ensure product quality and more


• Financial Management – build financial expertise in running a business

FOLLOW YOUR OWN RECIPE

There’s not just one path for success at Gold Star.

You might be a college student desiring to earn money for school, a parent planning to build up a nest egg, a retiree looking to stay active and engaged, an experienced pro looking to make your mark…or you might just be someone else altogether, and that’s cool with us.

Whoever you are, wherever you are in life, we invite you to consider joining us. Keep reading for more juicy details on what makes working at Gold Star so special!

• Start From Scratch - We welcome newcomers to the restaurant industry with open arms. Prior experience is wonderful, but not required. Come learn with us!


• Be Our Secret Ingredient - We are famous for our blend of spices and delicious food, but it’s our diverse team of amazing people who are the true secret to our success. Add your unique flavor to the mix!


• Stir Up Some Fun - We have an upbeat, positive culture where you can have fun working alongside friends. Make new friends here…or invite yours to join us!


• Make it Family Style - At Gold Star, our promise is to Make You Feel Like Family -- whether you are a customer or a colleague. As part of our family, we’ve got your back!

THE RECRUITING PROCESS

Sometimes recruiting processes are a bit of a mystery, but at Gold Star we like to let you know what to expect right upfront. Kind of cool, right?

1. Interview – Meet with one of our Store Managers onsite. Leave any interview stress or nervousness at the door; we just want to learn about you and share more about the exciting opportunities at Gold Star – maybe over a Coney!


2. Offer – If your interview goes well from your perspective and ours, we will extend you an offer. Woo hoo!


3. Onboarding – Once an offer is accepted, your Store Manager will communicate your schedule, explain the new hire paperwork process, and review your training plan. We want to ensure you are prepared for a terrific first day.


4. START – Your Store Manager and fellow Crew Members will welcome you, and you’ll begin your training and orientation! Let's go!

Requirements

OUR HIRING “STAPLES”

Although each person is unique, there are some common traits you’ll find across our kitchens and dining rooms. Gold Star team members are: Passionate, Service-oriented, Friendly, Fun, Dependable, Supportive and Respectful.

Additional characteristics that make for successful Shift Leaders:

• Ability to Lead and Inspire Others


• Outstanding Customer Service Skills


• Strong Problem-Solving Capabilities