VIP Host - Novelle

200_Mohegan_Sun Mohegan Tribal Gaming Authority - Mohegan Sun; United States; On-site; USD 16,531 - 27,552; Full time

Job summary

Mohegan Sun is seeking a guest-focused host/hostess to manage reservations, seat guests, present menus, and assist with front-of-house operations. You will use NightPro and OpenTable, coordinate seating, and ensure accurate wait times while engaging VIP guests and regulars for reservations.

Strong communication and multitasking are essential. The role emphasizes guest service excellence, performance in a fast-paced environment, and collaboration with sales and events teams to support venue

Qualifications

• Previous guest service experience.
• Excellent written and verbal communication skills.
• Excellent organizational and multi-tasking skills.
• Intermediate knowledge of Word, Excel and Outlook.

Responsibilities

• Makes reservations via the Nightpro and Open Table systems.
• Coordinates all guest seating in accordance with front of house operations.
• Observes tables and keeps track of clean, dirty and occupied tables.
• Takes guest information and quotes accurate wait times and minimums.
• Promotes upcoming venue events and reaches out to VIP guests and regular clients to make reservations.
• Answers phones, assists guests and takes messages for management.

Skills

Guest service experience

Communication skills

Organization & multitasking

MS Word / Excel / Outlook

Tools

Word

Excel

Outlook

Job description

Position Summary

This position is responsible for taking reservations and welcoming, seating and presenting menus to guests according to department policies and procedures.

Primary Duties and Responsibilities

• Makes reservations via the Nightpro and Open Table systems
• Coordinates all guest seating in accordance with front of house operations
• Observes tables and keeps track of clean, dirty and occupied tables
• Takes guest information and quotes accurate wait times and minimums
• Assists in keeping general admission and VIP lines in order
• Answers phones, assists guests and takes messages for management
• Communicates effectively with sales and catering management regarding large party inquiries
• Answers guest questions concerning restaurant and nightlife operations
• Interacts with all guests and team members throughout service
• Promotes upcoming venue events and reaches out to VIP guests and regular clients to make reservations

Secondary Duties and Responsibilities

• Cleans and organizes the Host area and ensures menus are stocked and are in presentable condition
• Maintains all comps, paper comp voids, special request forms, coupon vouchers and tickets, as prescribed by the outlet
• Assists department manager in opening and closing duties including arranging the room, setting tables and preparing for special events

Minimum Education and Qualifications

• Previous guest service experience
• Excellent written and verbal communication skills
• Excellent organizational and multi-tasking skills
• Intermediate knowledge of Word, Excel and Outlook

Competencies

• Thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs
• Knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shutoff procedures
• Property wide knowledge of Mohegan Sun for the purposes of assisting guests

Training Requirements

• Working knowledge of the NightPro and Open Table systems
• Outlet-specific standard operating procedures
• SMART alcohol awareness

Physical Demands and Work Environment

• Must be able to stand during an entire shift
• Must be able to reach, bend and stoop for extended periods of time
• Must be able to work in a fast paced environment with frequent interruptions
• Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

Work Shift

Work Shift: Regular Knock, knock. Hear that sound? That's opportunity! .

Native American Preference

Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.

Company Culture

What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe “The Spirit of Aquai”. Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.