Restaurant Shift Manager

shakeshack; West Hartford (CT); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Weekly Pay

Bonuses

Medical Insurance

401(k) Matching

Paid Time Off

Parental Leave

Meal Discounts

Career Growth

Job summary

Shake Shack in West Hartford is seeking an experienced Restaurant Manager to oversee daily operations and deliver exceptional guest experiences. You will lead a team across all Shack operations, coaching staff to uphold hospitality excellence and brand standards.

The role requires 2-3 years of management experience in high-volume settings, strong operational and financial savvy, and flexibility with hours. We offer competitive hourly pay and a comprehensive benefits package.

Qualifications

• Leadership and coaching experience in a fast-paced service environment.
• Strong customer service orientation and guest-focus.
• Knowledge of restaurant operations including personnel management and food safety.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on all Shack operations
• Motivate and manage team to deliver hospitality at the highest level
• Demonstrate leadership with coaching to achieve excellence
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
• Ensure compliance with sanitation and safety regulations

Skills

Leadership & coaching

Customer service

Operations management

Financial understanding

Flexibility

Job description

Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you'll have access to hands‑on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

Job Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on all aspects of the Shack operations
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
• Ensure compliance with sanitation and safety regulations

Job Qualifications

• 2-3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level
• Understanding of financial aspects of business operations
• Food handler certification, preferred
• Willingness to work flexible hours

Perks

We take care our team members and support them in building successful futures through a variety of industry‑leading benefits.

• Weekly Pay
• Performance bonuses based on the achievement of pre‑determined goals
• Medical, Dental, Vision Insurance & Flexible Spending Accounts*
• Supplemental Life Insurance and Short-Term Disability*
• 401(k) plan with Company Match*
• Paid Time Off/ Sick Time*
• Paid Parental Leave*
• Employer Assistance Program (EAP)
• Commuter Benefits
• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
• Shake Shack Meal Discounts
• Charitable opportunities to give back
• Employee Resource Groups
• Career development opportunities - we are growing!
• *Eligibility criteria applies
• Starting Hourly Rate - $20.94 - $24.94

About Us

Beginning as a hot dog cart in New York City's Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best‑selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built...and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

Shake Shack is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.