Restaurant Shift Leader: Lead, Inspire, Deliver Great Service

Hoogland Restaurant Group; Knoxville (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Company-paid Life Insurance

Paid Time Off

401(k) with company match of 50%

Free employee meals

Full/Paid Training

Growth opportunities

Job summary

Hoogland Restaurant Group seeks a motivated Shift Leader for Marco's Pizza to drive daily operations, lead a team, and uphold quality and cleanliness standards. You will manage shift duties, support marketing efforts, and ensure excellent guest experiences in a fast-paced setting.

The role focuses on leading people, maintaining product quality, and controlling costs while delivering friendly, efficient service. 18+ years of age required; benefits and growth opportunities offered.

Qualifications

• Experience leading a team in a fast-paced restaurant.
• Proven ability to train new staff on processes and policies.
• Strong guest service orientation and problem-solving skills.

Responsibilities

• Open and close shifts without supervision.
• Lead and delegate duties to team members each shift.
• Maintain standards for product quality, speed, cleanliness and sanitation.
• Ensure deposits and cash handling procedures are secure and accurate.
• Deliver outstanding guest service and resolve complaints promptly.
• Control food costs, labor, waste and cash while leading shifts.
• Support local store marketing and promotions.

Skills

People leadership

Customer service

Cash handling

Shift management

Training

Job description

Hoogland Restaurant Group seeks a motivated Shift Leader for Marco's Pizza to drive daily operations, lead a team, and uphold quality and cleanliness standards. You will manage shift duties, support marketing efforts, and ensure excellent guest experiences in a fast-paced setting.

The role focuses on leading people, maintaining product quality, and controlling costs while delivering friendly, efficient service. 18+ years of age required; benefits and growth opportunities offered.