Restaurant Shift Leader — Guest Experience & Service

Gold Key PHR; Norfolk (VA); On-site; USD 45,000 - 60,000; Full time

Job summary

Gold Key PHR is hiring a Restaurant Supervisor in Norfolk, Virginia to oversee all front of house guest experiences. Responsibilities include managing shift operations, training and coaching associates, ensuring compliance with safety standards, and addressing guest concerns effectively. The ideal candidate has supervisory experience in a restaurant or hospitality setting, excellent communication skills, and the ability to work in a fast-paced environment. A degree from a four-year college is preferred along with strong team-building skills. The position offers opportunities for development and training.

Qualifications

• Prior experience as a property level Restaurant Supervisor preferred.
• Ability to interact with hotel/resort guests and staff in a courteous and professional manner.
• Good attitude and work ethic practices.

Responsibilities

• Coordinate and manage front of house guest experience.
• Train associates using job skill handbooks.
• Monitor labor budget and attendance.

Skills

English communication skills

Multi-tasking

Team building

Problem-solving

Computer skills

Education

Degree from a four-year college

More than two years of post high school education

Job description

Gold Key PHR is hiring a Restaurant Supervisor in Norfolk, Virginia to oversee all front of house guest experiences. Responsibilities include managing shift operations, training and coaching associates, ensuring compliance with safety standards, and addressing guest concerns effectively. The ideal candidate has supervisory experience in a restaurant or hospitality setting, excellent communication skills, and the ability to work in a fast-paced environment. A degree from a four-year college is preferred along with strong team-building skills. The position offers opportunities for development and training.