Guest Experience Host & Seating Specialist

Gold Key PHR; Norfolk (VA); On-site; USD 15,153 - 20,664; Full time

Job summary

Gold Key PHR is seeking hourly Associates to provide guest services in a restaurant setting in Norfolk, VA. Responsibilities include greeting guests, seating, taking orders for on- and off-property items, and maintaining a clean workstation.

The role emphasizes excellent communication, punctuality, and a positive service attitude. Candidates should be able to multitask in a fast-paced environment, handle basic cash transactions, and provide menu information and recommendations.

Qualifications

• Strong communication skills required to interact in person and over the telephone.
• Good listening and problem solving skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Basic math skills to count money, make change, and ensure accurate counts.

Responsibilities

• Know your job and complete skills training; understand property standards.
• Be on time and follow attendance guidelines, clock in/out.
• Be on stage: friendly, approachable, well groomed, in uniform.
• Serve and collaborate with Guests and team in a professional manner.
• Work efficiently, use resources properly, and complete tasks promptly.
• Use approved tools and checklists to complete tasks.
• Meet department standards for volume and quality; achieve goals.
• Keep workspace clean and organized; report deficiencies.
• Be safe and report unsafe conditions.
• Greet Guests warmly on entry and exit; gather information for seating.

Skills

Strong communication

Listening and problem solving

Multitasking in fast-paced environment

Basic math and cash handling

Education

High School (required)

Tools

Computer use

Job description

Gold Key PHR is seeking hourly Associates to provide guest services in a restaurant setting in Norfolk, VA. Responsibilities include greeting guests, seating, taking orders for on- and off-property items, and maintaining a clean workstation.

The role emphasizes excellent communication, punctuality, and a positive service attitude. Candidates should be able to multitask in a fast-paced environment, handle basic cash transactions, and provide menu information and recommendations.