Restaurant Shift Leader

royalbk; Jacksonville (FL); On-site; USD 19,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Career development

Job summary

Burger King restaurant owned and operated by Royal Restaurant Group is hiring a Restaurant Shift Leader in Jacksonville. You will supervise the team during shifts, direct operations, and ensure guest satisfaction with fast, friendly service and high standards.

The role requires leadership, communication, and teamwork, with pre-employment background check and SERV Safe certification at hire. Competitive pay and benefits are offered, with opportunities for advancement.

Qualifications

• Minimum of one year of first-line supervisory experience in a restaurant or customer service environment.
• Must pass a pre-employment background check upon conditional offer.
• SERV Safe certification or ability to obtain it upon hire.

Responsibilities

• Direct the team and ensure food items are prepared and served according to brand, company, and health department regulations.
• Coach team members to follow guidelines for food preparation and production management.
• Motivate and direct team members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings.
• Supervise crew members in the preparation of menu items to ensure compliance with all Burger King Operations and Sanitation standards.
• Ensure staff maintain an exceptional level of customer service and that orders are taken promptly, accurately, and courteously.
• Maintain adequate staffing and service levels.
• Keep a clean restaurant environment in lobby, restrooms, kitchen, and exterior areas.
• Manage cash control per policy and count cash on hand at shift changes and closing.
• Monitor and ensure accuracy of all cash, sales, and inventory records during the shift.
• Complete end-of-shift and end-of-day paperwork and counts as needed.

Skills

Leadership

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Job description

Now Hiring! Restaurant Shift Leader

Compensation: $14 to $17.50 an hour

Job Summary: The Restaurant Shift Leader role is focused on delivering sales and positive results through Guest and Operations coordination. This hourly position supports the Restaurant General Manager and Assistant Manager in managing operations during assigned shifts while driving key performance outcomes.

What’s in it for you:

• Competitive salary and benefits package
• Preferred Location: Work within a location that suits you best
• Career Advancement and Professional Development: Opportunities to grow and enhance your skills.

What You’ll Do:

• Direct the team and ensure all food items are prepared and served according to brand, company, and health department regulations.
• Coach team members to follow guidelines for food preparation and production management.
• Motivate and direct team members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings.
• Supervise crew members in the preparation of menu items to ensure compliance with all Burger King Corporate (BKC) Operations and Sanitation standards.
• Ensure that staff maintain an exceptional level of customer service and that orders are taken in a prompt, accurate, and courteous manner.
• Always ensure an adequate level of staffing and service.
• Maintain a clean restaurant environment by performing cleaning tasks in the lobby, restrooms, kitchen, and exterior areas.
• Manage cash control per policy and count cash on hand at shift changes and at closing.
• Monitor and ensure the accuracy of all cash, sales, and inventory control records during the shift.
• Complete end-of-shift and end-of-day paperwork and count as needed.

What You’ll Need:

• Must be at least eighteen (18) years of age or older.
• High school diploma or equivalent.
• Minimum of one year of first-line supervisory experience, preferably in a restaurant or customer service environment.
• Must pass a pre-employment background check upon conditional offer.
• SERV Safe certification or the ability to obtain it upon hire.
• Strong communication, customer service, and teamwork skills.

Who We Are: Burger King restaurant owned and operated by Royal Restaurant Group. We are a fast-growing restaurant company focused on our mission to become a compelling place to work, dine, and invest. We achieve this by consistently serving customers high-quality, great-tasting, and affordable food in clean, family-friendly restaurants. We believe that happy, engaged employees provide higher levels of customer service. By creating a superior dining experience, we deliver better results, allowing us to reinvest in our people and our restaurants.

Visit our website at https://royalrg.com/