Restaurant Shift Lead & Guest Experience Coach

22nd & Lehigh McDonald's; Philadelphia (Philadelphia County); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Flexible scheduling

Paid sick leave

Tuition reimbursement and/or education

Training and advancement opportunities

Employee discounts

Free meals at work

Medical and dental insurance

Job summary

22nd & Lehigh McDonald's in Philadelphia is seeking a restaurant leader to oversee crew scheduling and daily operations, ensuring a smooth, welcoming guest experience. You will coach crew and managers, uphold McDonald’s standards for food safety and cleanliness, drive safety and profitability, and foster ongoing training and development.

This role offers flexible schedules and opportunities for advancement within a fast-paced team.

Qualifications

• Passion for helping and serving others (guests and fellow team members);
• A strong guest service and support focus;
• The ability to communicate effectively and anticipate guest needs;
• To provide solutions and make decisions in a fast-paced environment;
• To be certified through McDonald’s Leadership Transitions Class

Responsibilities

• Lead the experience: Handle and oversee crew schedules
• Inspire and Empower: Provide encouraging leadership for crew and managers to provide an outstanding guest experience
• Understand that teamwork is key: Supervise and lead food safety and cleanliness measures to meet McDonald’s standards
• Take action first: Take measures around safety, security, inventory, and profitability
• Never stop learning: Cultivate and encourage training, education, and continued learning within the restaurant
• Be results-oriented: Drive and expect a high level of performance from the team

Skills

Leadership

Customer service

Communication

Decision making

Job description

22nd & Lehigh McDonald's in Philadelphia is seeking a restaurant leader to oversee crew scheduling and daily operations, ensuring a smooth, welcoming guest experience. You will coach crew and managers, uphold McDonald’s standards for food safety and cleanliness, drive safety and profitability, and foster ongoing training and development.

This role offers flexible schedules and opportunities for advancement within a fast-paced team.