Lead Crew & Guest Experience Manager, Flexible Schedule

Girard McDonald's; Philadelphia (Philadelphia County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible scheduling

Paid sick leave

Tuition reimbursement

Training and advancement

Employee discounts

Free meals at work

Medical and dental insurance

Job summary

Girard McDonald's is seeking a restaurant leader to oversee daily operations, crew schedules, and guest experience at our Philadelphia location. You will motivate and develop a team to deliver fast, friendly service while maintaining McDonald’s standards.

This role emphasizes teamwork, food safety, cleanliness, safety compliance, inventory control, and profitability. You will mentor managers and crew, encourage training, and drive high performance in a fast-paced, customer‑oriented environment.

Qualifications

• Passion for helping and serving others (guests and team members).
• Strong guest service and support focus.
• Ability to communicate effectively and anticipate guest needs.
• Provide solutions and make decisions in a fast-paced environment.
• Certified through McDonald’s Leadership Transitions Class.

Responsibilities

• Lead the experience: Handle and oversee crew schedules.
• Inspire and Empower: Provide encouraging leadership for crew and managers to provide an outstanding guest experience.
• Understand that teamwork is key: Supervise and lead food safety and cleanliness measures to meet McDonald’s standards.
• Take action first: Take measures around safety, security, inventory, and profitability.
• Never stop learning: Cultivate and encourage training, education, and continued learning within the restaurant.
• Be results-oriented: Drive and expect a high level of performance from the team.

Skills

Leadership

Guest service

Communication

Decision making

Leadership transitions class

Job description

Girard McDonald's is seeking a restaurant leader to oversee daily operations, crew schedules, and guest experience at our Philadelphia location. You will motivate and develop a team to deliver fast, friendly service while maintaining McDonald’s standards.

This role emphasizes teamwork, food safety, cleanliness, safety compliance, inventory control, and profitability. You will mentor managers and crew, encourage training, and drive high performance in a fast-paced, customer‑oriented environment.