Restaurant Services Customer Support Specialist

Darling Ingredients Inc.; Irving (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k)

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Job summary

Darling Ingredients is seeking a Customer Service Specialist to coordinate and communicate all service requirements contracted by customers across our DAR PRO service plants, delivering first class, personalized service for our Restaurant Services clients.

The role involves answering calls on the 855-DARPRO1 line, tracking service requests, maintaining client information, and collaborating with the Inside Sales team.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED required.
• 2 or more years of Customer Service experience with a service-oriented company.
• 1 weekend day shift and 4 weekday shift, rotation required.
• Bilingual (English/Spanish) strongly preferred.
• Associate's or Bachelor's degree preferred.

Responsibilities

• Provide service support to the Restaurant Services customers.
• Answer customer calls on the centralized 855-DARPRO1 line.
• Conduct all communications regarding services for the customer's stores or restaurants.
• Research and resolve all service requests.
• Provide necessary troubleshooting advice.
• Coordinate service and support needs with the DAR PRO facilities.
• Track, monitor and communicate service expectations to ensure timely services are being performed as contracted.
• Track equipment installations.
• Maintain in-house database relating to all client information.
• Keep multiple and comprehensive spreadsheets updated.
• Enter necessary client information into Host systems and Call logs.
• Participate with Inside Sales Team efforts.
• Participate in After Hours Client Support (Additional Pay).
• Handle special projects as they are assigned.
• Provide departmental assistance as directed.
• All other duties as assigned by management.

Skills

Customer service

Communication skills

Bilingual English/Spanish

MS Excel

MS Access

Multitasking

Problem solving

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Tools

MS Excel

MS Access

Job description

Darling Ingredients is seeking a Customer Service Specialist to coordinate and communicate all service requirements contracted by customers across our DAR PRO service plants, delivering first class, personalized service for our Restaurant Services clients.

The role involves answering calls on the 855-DARPRO1 line, tracking service requests, maintaining client information, and collaborating with the Inside Sales team.