Restaurant Service Manager: Elevate Guest Experience & Growth

Kpot; Taylor (MI); On-site; USD 52,000 - 68,000; Full time

Job summary

KPOT is hiring a Restaurant Service Manager to lead front-of-house operations and coach team members in a fast-paced dining environment. The role requires extensive knowledge of service standards, brand guidelines, and the ability to work evenings and weekends.

You will manage guest flow, table turns, and ensure exceptional hospitality across shifts. The ideal candidate will bring 2+ years of leadership in full-service restaurants, a Toast POS background, and strong communication skills to

Qualifications

• 2+ years leading full-service restaurant operations and bartending.
• State-mandated Food Handlers Certification.
• Proficient with Toast POS and scheduling software.
• Strong communication and leadership skills.

Responsibilities

• Recruit, train, and coach FOH team members.
• Conduct pre-shift meetings focused on service and brand standards.
• Maintain knowledge of brand standards, plate presentation, and procedures.
• Oversee floor operations, shift management, and labor targets.
• Address and resolve guest concerns promptly and professionally.
• Maintain clear communication with Franchise Partner on daily operations.

Skills

FOH Leadership

Guest service

Staff coaching

Education

Food Handlers Certification

Tools

Toast POS

Scheduling software

Inventory systems

Job description

KPOT is hiring a Restaurant Service Manager to lead front-of-house operations and coach team members in a fast-paced dining environment. The role requires extensive knowledge of service standards, brand guidelines, and the ability to work evenings and weekends.

You will manage guest flow, table turns, and ensure exceptional hospitality across shifts. The ideal candidate will bring 2+ years of leadership in full-service restaurants, a Toast POS background, and strong communication skills to