Restaurant Service Lead — Guest-Obsessed, Fast-Paced Ops

Ontario Trillium Foundation; Arlington (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

KPOT is seeking a Restaurant Service Manager to oversee front-of-house operations in our energetic Arlington location. You will lead a high-performing FOH team, coach staff in real-time, and ensure exceptional hospitality across all guest touchpoints.

The role requires 2+ years of leadership in full-service dining, strong knowledge of brand standards, and ability to work evenings and weekends to support busy service periods at KPOT.

Qualifications

• Minimum 2+ years leading full-service restaurant operations and bartending.
• Valid State-Mandated Food Handlers Certification.
• Proficiency with Toast POS and staff scheduling tools.
• Strong communication and guest-service focus.

Responsibilities

• Recruit, train, and coach FOH team members.
• Lead pre-shift meetings focused on service and brand standards.
• Ensure brand standards, plate presentation, and recipe adherence.
• Oversee floor operations, shift management, and labor targets.
• Resolve guest concerns promptly and professionally.
• Maintain clear communication with Franchise Partner and Operations Manager.
• Monitor guest flow, table turns, and service quality.
• Work evenings, weekends, and holidays.
• Comfortable working around grills and hot cooking surfaces.

Skills

FOH leadership

Bartending

Customer service

Team coaching

Education

State-Mandated Food Handlers Certification

Tools

Toast POS

Scheduling software

Inventory/Purchasing platforms

Job description

KPOT is seeking a Restaurant Service Manager to oversee front-of-house operations in our energetic Arlington location. You will lead a high-performing FOH team, coach staff in real-time, and ensure exceptional hospitality across all guest touchpoints.

The role requires 2+ years of leadership in full-service dining, strong knowledge of brand standards, and ability to work evenings and weekends to support busy service periods at KPOT.