Assistant Restaurant Manager

Ontario Trillium Foundation; Lansing (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

KPOT is seeking a Restaurant Service Manager to lead front-of-house operations across our fast-paced locations. You will recruit, train, and coach FOH staff, conduct pre-shift meetings, uphold brand standards, and ensure seamless service with a focus on guest satisfaction.

Ideal candidates bring 2+ years in full-service restaurant leadership, Toast POS proficiency, P&L awareness, and a passion for hospitality. You must be comfortable around grills and available evenings/weekends.

Qualifications

• 2+ years leading full-service restaurant operations and bartending.
• Hold a valid State-Mandated Food Handlers Certification.
• Proficient in Toast POS and scheduling software.
• Strong communication and P&L management experience.
• Comfortable around grills and hot cooking surfaces.

Responsibilities

• Recruit, train, and coach FOH team members.
• Conduct pre-shift meetings focused on service, upselling, and brand standards.
• Maintain expert knowledge of brand standards and procedures.
• Oversee floor operations, shift management, and guest interactions.
• Lead all front-of-house operations during assigned shifts.
• Ensure consistent execution of KPOT's dining model.
• Monitor table turns, wait times, and guest flow.
• Address guest concerns promptly and professionally.
• Communicate with Franchise Partner on daily operations and performance.
• Collaborate with Operations Manager on KPIs and labor targets.
• Additional responsibilities as assigned.

Skills

FOH Leadership

Front-of-House Management

Bartending

Food Handlers Cert

Toast POS

Scheduling Software

Inventory/Purchasing

P&L Management

Communication

Hospitality

Grill Safety

Education

State-Mandated Food Handlers Certification

Tools

Toast POS

Scheduling Software

Inventory/Purchasing Platforms

Job description

Join KPOT, one of the fastest-growing restaurant brands in the U.S! With over 130 locations and expanding, KPOT is redefining the dining scene with its unique All-You-Can-Eat Korean BBQ and Hot Pot experience. We are seeking a passionate Restaurant Service Manager who thrives in a fast-paced, high-energy environment. At KPOT, you will be part of a vibrant team dedicated to delivering incredible guest experiences, with real opportunities to grow your career.

ROLE OVERVIEW

The Restaurant Service Manager plays a critical leadership role at our KPOT locations, overseeing the success of front-of-house operations. This position requires an individual who is highly organized, adept at multitasking, and capable of coaching team members effectively in real-time. The ideal candidate will have a strong track record of fostering a culture of exceptional hospitality and will be responsible for ensuring seamless day-to-day operations. Availability to work evenings and weekends is essential.

Duties and Responsibilities:

• Recruit, train, and coach FOH team members.

• Conduct pre-shift meetings focused on service, upselling, and brand standards.

• Maintain expert knowledge of brand standards, plate presentation, recipe adherence, and overall operational procedures.

• Oversee floor operations, shift management, labor cuts, and engage with customers to ensure exceptional service.

• Beverage knowledge and bar experience.

• Lead all front-of-house operations during assigned shifts.

• Ensure consistent execution of KPOT's interactive dining model.

• Monitor table turns, wait times, and guest flow.

• Address and resolve guest concerns promptly and professionally.

• Maintain clear, consistent communication with the Franchise Partner regarding daily operations, service standards, and performance.

• Partner closely with the Operations Manager to ensure alignment on KPIs, labor targets, and brand compliance.

• Additional responsibilities as assigned.

Requirements

• Ability to stand and walk for extended periods (up to 8-10 hours per shift).

• Ability to lift and carry up to 25-50 pounds.

• Frequent bending, reaching, and repetitive movements in a fast-paced environment.

• Ability to work in varying conditions, including heat, cold, and noise.

• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Essential Functions:

• 2+ years leading full-service restaurant operations and bartending, with a hands-on approach to service and team supervision.

• Hold a valid State-Mandated Food Handlers Certification, ensuring compliance with health and safety standards.

• Proficient in POS systems (specifically Toast), scheduling software, inventory/purchasing platforms, streamlining daily operations.

• Demonstrates clear, high-level communication skills to effectively lead teams and enhance guest satisfaction.

• Solid experience with P&L management, understanding the relationship between sales, labor, and operational costs.

• Have a passion for delivering world-class service at every touchpoint.

• Comfortable working around grills and hot cooking surfaces.