Restaurant Server Assistant

Thind Management; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in hospitality is on the lookout for a motivated Server Assistant to enhance the dining experience in a fine dining setting. This role involves supporting servers, ensuring smooth operations, and delivering exceptional service to guests. You will play a critical part in creating a welcoming atmosphere, guiding guests through the menu, and providing personalized recommendations. If you have a passion for hospitality and a keen understanding of fine dining etiquette, this opportunity offers a chance to grow in a supportive and dynamic environment. Join a dedicated team committed to excellence and make a meaningful impact on guests' experiences.

Qualifications

• Strong communication and interpersonal skills essential for guest interaction.
• Experience in fine dining service and knowledge of food and wine pairings.

Responsibilities

• Assist servers in providing exceptional dining experiences and service.
• Take accurate food and beverage orders and enter them into the POS system.
• Ensure cleanliness and organization in the dining area.

Skills

Excellent communication skills

Interpersonal skills

Organizational skills

Time management skills

Fine dining etiquette

Food and beverage knowledge

Ability to work independently

Teamwork in fast-paced environment

Tools

POS systems

Order management software

Job description

Restaurant Server Assistant

Introduction

Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind’s motto “We’ll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members.

Job Summary

We are seeking a highly motivated server assistant in a fine dining restaurant to support the servers and ensure smooth operations in the dining area. Server assistants provide exceptional food and beverage service to guests, ensuring a memorable and enjoyable dining experience. Servers are responsible for guiding guests through the menu, taking orders, serving dishes, and attending to guests’ needs throughout their meal. They should possess strong knowledge of the menu, wine pairings, and fine dining etiquette, while delivering professional and attentive customer service.

Core Job Responsibilities & Duties

• Greets guests in a warm, friendly and professional manner, creating a positive and welcoming atmosphere.
• Develop a comprehensive understanding of the restaurant’s menu, including ingredients, preparation methods, and flavor profiles.
• Guide guests through the menu, providing detailed descriptions of dishes and answering any questions they may have.
• Assist guests in making informed decisions by offering recommendations and suggesting wine pairings.
• Stay updated on seasonal specials, promotions and menu changes while actively promoting and upselling menu items, specials and premium beverages to enhance guests’ experience.
• Handle guest inquiries, concerns, or complaints promptly and professionally, striving to resolve any issues to the guests’ satisfaction.
• Take accurate food and beverage orders from guests, ensuring clarity and attention to detail.
• Enter orders into the restaurant’s POS system accurately & promptly.
• Handle special requests or dietary restrictions with care and communicate them accurately to the kitchen staff.
• Collaborate effectively with the kitchen and bar staff to ensure timely preparation and delivery of orders.
• Double-check orders of accuracy and presentation before serving them to guests.
• Serve food and beverages to guests, adhering to established fine dining service techniques and etiquette.
• Present dishes in an elegant and visually appealing manner, describing them to guests upon serving.
• Provide attentive and personalized service, anticipating guests’ needs and ensuring their satisfaction throughout their dining experience.
• Monitor guests’ satisfaction during the meal, checking on them regularly and refilling drinks as needed.
• Clear and reset tables promptly, maintaining cleanliness and organization in the dining area according to restaurant’s standards.
• Adhere to food safety and sanitation guidelines, ensuring the highest level of cleanliness and hygiene.

Qualification Standards & Company Requirements

• Excellent communication and interpersonal skills.
• Excellent organizational and time management skills.
• Strong understanding of fine dining etiquette and service techniques.
• Excellent knowledge of food, wine, and beverage pairings.
• Ability to work independently and as a team in a fast-paced environment.
• Experience and/or familiarity with POS systems and order management software.
• Proven experience as a server in a fine dining or upscale establishment.
• Must have a flexible work schedule.

*Please note that specific job requirements and responsibilities may vary depending on the company’s policies, size, and other factors.*