Restaurant Server

Convention Center; Portland (OR); On-site; USD 18,525 - 26,384; Full time

Benefits offered by this job

Paid Time Off

Holiday Pay

Paycheck Advancement Program

Hotel Travel Discounts

Employee Meals

401(k) Plan with Employer Match

Job summary

Crowne Plaza Portland Downtown - Convention Center is looking for a full-time Restaurant Server to provide excellent service to guests and enhance their dining experience. The ideal candidate must be knowledgeable about food and beverage standards, have customer service experience, and be able to adapt to various situations while maintaining professionalism.

The position requires working evenings, weekends, and holidays, with a rate of $16.30 per hour plus tips. Benefits include paid time off, hotel travel discounts, and a subsidized bus pass.

Qualifications

• Knowledge of customer service principles and needs assessment.
• Experience in food service with health codes and sanitation knowledge.
• Ability to effectively communicate in English both verbally and in writing.

Responsibilities

• Provide prompt and courteous service to restaurant guests.
• Answer guest questions regarding menu items and offer recommendations.
• Handle money and prepare cash drops accurately.

Skills

Customer service knowledge

Food and beverage standards

Health codes and sanitation

Cash handling procedures

Communication skills

Adaptability to changing situations

Professional appearance

Education

High school diploma or equivalent

Tools

Point of Sale (Micros preferred)

Job description

Crowne Plaza Portland Downtown - Convention Center

Guest Rooms & Suites: 241

# of Event Spaces: 7

1441 NE 2nd Avenue
Portland, OR 97232

[phone]

Explore career possibilities at Crowne Plaza Portland Downtown - Convention Center

Location: Portland, OR

Job Id:210

# of Openings:1

Crowne Plaza Portland Downtown - Convention Center
1441 NE 2nd Ave
Portland, OR 97232

RESTAURANT SERVER

The Crowne Plaza Portland Downtown - Convention Center is seeking a Restaurant Server to join our team. The Restaurant Server provides prompt and courteous service to all restaurant guests according to company standards while ensuring overall guest satisfaction and profit maximization.

ABOUT US

At Hollander Hospitality, we align our people with their passion, providing award-winning service and memorable experiences. From the ground up, we build & renovate, own & operate, while recognizing that our team is our foundation and greatest asset. We are exceptional partners to one another, our guests, and our communities. We look for people who excel in their role and are committed to delivering excellent experiences for guests. Proven through multiple awards from our partnering brands for outstanding guest service and meetings excellence, we deliver the best to our guests by creating a sense of belonging, empowerment and support to our team members, coupled with their dedication, innovative spirit, and raw talent.

STATUS:

• Full-Time

SCHEDULE:

• Variable schedule (Evening shift); Must be available weekends and holidays

RATE OF PAY:

• $16.30 per hour plus tips & gratuities

BENEFITS AND PERKS:

• Paid Time Off
• Holiday Pay
• Paycheck Advancement Program
• Hotel Travel Discounts
• Supplemental Insurance
• Employee Assistance Program
• Subsidized Annual Tri-Met Bus Pass
• Complimentary Employee Parking
• Employee Meals

For eligible employees:

• Insurance - Medical, Dental, Vision, Life and AD&D
• 401(k) Plan with Employer Match

QUALIFICATIONS:

• Knowledge of: Principles of providing customer service including customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction.
• Food and beverage products, preparation, handling and service techniques, and other food and beverage standard operating procedures.
• Health codes, food sanitation and safety practices.
• State liquor service regulations.
• Standard cash handling procedures.

Skills and Ability to:

• Answer guest questions regarding menu items, describe ingredients and preparation of each dish and make knowledgeable suggestions.
• Communicate effectively in the English language, both in writing and verbally.
• Add, subtract, multiply and divide to accurately handle money, give correct change, balance till and prepare cash drops.
• Demonstrated proficiency with Point of Sale (Micros preferred) computer system or similar.
• Serve alcohol responsibly.
• Adapt to constantly changing situations and personalities ensuring quality service to all guests by maintaining a friendly, professional and courteous demeanor at all times.
• Establish and maintain a positive professional relationship with co-workers to ensure efficient food and beverage service and overall guest satisfaction.
• Acknowledge, understand and abide by company programs, policies, procedures and brand standards.
• Present a professional appearance, wear appropriate uniform and slip resistant footwear according to the standards of the position and company policy.

Education and Experience:

• High school diploma or equivalent.
• One year food service experience.

Licenses:

• Valid Food Handlers Permit required.
• Valid Alcohol Server Permit required.

PHYSICAL REQUIREMENTS: Medium Work: Exerting up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.

Position requires ability to exert well-paced mobility for up to 8 hours to escort guests to tables and move around dining room, carrying large trays on a continuous basis throughout shift, visual acuity to analyze written information and view computer terminal and ability to express or exchange information by means of the spoken word.

Must be able to stand, walk, bend, grasp, lift, carry, push, pull, reach and see.

Drug Free Workplace, Equal Opportunity Employer

Hollander Hospitality, based in Bellingham, WA for almost 40 years, develops and manages a unique mix of hotels and leased office space with over 400 employees in Washington and Oregon. We are committed to providing the highest quality services by exceeding guest expectations and industry standards, maintaining a professional staff of dedicated, knowledgeable and innovative people and remaining financially successful through earning a fair profit.

Drug Free Workplace, Equal Opportunity Employer.