Restaurant Server

OTH Hotels Resorts; Pittsburgh (Allegheny County); On-site; USD 21,000 - 30,000; Full time

Job summary

OTH Hotels Resorts is hiring a Barista Bistro Attendant to deliver exceptional guest service in a property-based restaurant setting. You will greet guests, take orders, and ensure accurate billings using the POS system.

In this fast-paced role, you will maintain menu knowledge, coordinate with kitchen staff, and support multiple dining areas while upholding cleanliness and presentation standards. No travel is required and the position is fully on-site.

Qualifications

• Education: High school diploma or equivalent required.
• Experience: Minimum 2 years in restaurant service; high-volume dining and hotel background preferred.

Responsibilities

• Greet guests promptly and provide attentive service for dining experience.
• Take accurate food and beverage orders and enter into POS.
• Deliver food and beverages in a timely, professional manner.
• Ensure guest satisfaction by monitoring needs and responding promptly.
• Maintain knowledge of menu items, specials, and beverages.
• Coordinate with kitchen staff for accurate, timely delivery.
• Manage multiple tables in a high-volume environment.
• Assist with seating guests or supporting other service areas.

Skills

Food and beverage knowledge

Communication skills

Professional demeanor

Prompt service

Cash handling

Cleanliness & presentation

Familiarity with amenities/dining

Multitasking in fast-paced env

Support multiple areas

Education

High school diploma or equivalent

Tools

POS system

Job description

Barista Bistro Attendant

Location: Property-based

Department: Restaurant

Property, if applicable: N/A

FLSA: Non-Exempt

Direct Supervisor: Restaurant Manager

Job Overview

The Restaurant Server is responsible for providing exceptional food and beverage service to guests, ensuring a positive and memorable dining experience. This role involves taking orders, delivering food and beverages promptly, managing guest checks, and maintaining a clean and organized service environment. The Restaurant Server serves as a key point of contact for guests and plays an essential role in upholding service standards and guest satisfaction.

This position operates in a fast-paced, high-volume restaurant environment requiring constant movement and guest interaction. Work is performed primarily indoors within restaurant and bar areas, with occasional outdoor exposure depending on the property. The role involves exposure to noise, uneven and potentially slippery surfaces, chemicals, and kitchen machinery, as well as handling hot plateware and service items. Success in this role requires strong communication skills, attention to detail, and the ability to deliver efficient, high-quality service under pressure.

Guest Service & Order Management

• Greet guests promptly and provide friendly, attentive service for their dining experience
• Take accurate food and beverage orders and enter them into the POS system
• Deliver food and beverages in a timely and professional manner
• Ensure guest satisfaction by monitoring needs and responding promptly

Service Execution & Efficiency

• Maintain knowledge of menu items, specials, and beverage offerings
• Coordinate with kitchen staff to ensure accurate and timely order delivery
• Manage multiple tables efficiently in a high-volume environment
• Assist with seating guests or supporting other service areas as needed

Cash Handling & POS Operations

• Accurately process guest checks and handle cash and credit transactions
• Follow all check management and cash handling procedures
• Ensure accuracy and accountability in all financial transactions

Cleanliness & Organization

• Maintain cleanliness of dining areas, including tables, service stations, and work areas
• Ensure flatware, glassware, and plates are clean, polished, and properly stocked
• Assist with opening and closing side work duties

Product Knowledge & Guest Engagement

• Maintain knowledge of all property amenities and on-site dining options
• Provide recommendations and answer guest questions about menu offerings
• Support suggestive selling to enhance the guest experience

Job Requirements

Education: High school diploma or equivalent required.

Experience: Minimum 2 years of restaurant experience required; high-volume dining experience and full-service restaurant or hotel background preferred.

Skills and Abilities

• Good food and beverage knowledge
• Excellent communication skills for guest interaction and team coordination
• Positive, friendly, and professional demeanor
• Ability to deliver prompt and accurate service
• Ability to handle cash and manage guest checks accurately
• Strong attention to cleanliness and presentation standards
• Familiarity with property amenities and dining outlets
• Ability to multitask and work efficiently in a fast-paced environment
• Ability to support multiple areas of restaurant operations as needed

Certifications: Food safety and/or alcohol service certification preferred (or required per local regulations).

Travel required: No travel required; position is fully property-based.

Physical requirements

• Constant standing, walking, and balancing throughout shift
• Frequent to constant bending, reaching, and use of manual and gross motor skills
• Occasional to frequent crouching, pushing/pulling, and eye-hand coordination
• Frequent carrying/lifting up to 10- 25 lbs.; occasional lifting up to 50 lbs.
• Ability to safely carry food and beverage items in a busy service environment

This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.

We may use artificial intelligence (AI) tools to assist in evaluating applications, including screening and ranking candidates based on job-related qualifications. These tools support, but do not replace, human decision-making. All final hiring decisions are made by our recruitment team.