Restaurant Server

Hyatt Hotels Corporation; Houston (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Hyatt Hotels Corporation seeks Restaurant Servers for Thompson Houston. The role involves presenting menus, taking orders, and delivering food with attentive hospitality. You will learn the menu, engage guests, and contribute to a positive dining experience.

Ideal candidates have restaurant or customer service experience, strong communication, and the ability to work evenings or weekends. Training and a supportive team environment are provided at a full-time capacity.

Qualifications

• Must be able to lift a minimum of 20lbs.
• Willingness to work evenings, weekends and holidays.
• Previous experience in a restaurant or customer service role preferred.
• Excellent communication and interpersonal skills.
• Positive attitude and enjoyment of hospitality.
• Ability to work in a fast-paced environment with composure.
• Strong multitasking and time management abilities.
• Attention to detail in order-taking and payment processing.
• Knowledge of food and beverage menus and dietary considerations.
• Basic math skills for handling payments and tips.
• Flexible to work shifts, including evenings and holidays.
• Physical stamina for standing, walking, and carrying trays.

Responsibilities

• Submit guest menu selections and present beverage preferences.
• Gain menu knowledge and provide recommendations.
• Engage with guests through casual conversation and hospitality.
• Assist with general restaurant preparation and cleanliness.
• Maintain sanitary dining environment and service standards.
• Greet guests, seat them, and provide menus and drinks.
• Take accurate orders and communicate specials and dietary notes.
• Coordinate with kitchen for timely food and beverage delivery.
• Serve orders promptly with proper presentation.
• Monitor guest satisfaction and address requests.
• Handle guest concerns professionally and escalate when needed.
• Collaborate with team during peak times and assist as needed.
• Process payments and present bills accurately.
• Perform opening/closing duties and pre-shift tasks.

Skills

Lifting 20lbs

Evenings/weekends/holidays

Customer service experience

Excellent communication

Interpersonal skills

Positive attitude

Fast-paced environment

Multitasking

Time management

Attention to detail

Menu knowledge basics

Basic math for payments

Adaptability

Shift flexibility

Job description

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

Thompson Houston is now recruiting for Restaurant Servers. The 3-meal dining venue includes an expanded 1-acre pool deck serving hotel guests and residents, luxury cabanas, private event spaces, indoor-outdoor dining areas and the best views of downtown. This restaurant is managed by Thompson Houston Hotel and Hyatt Hotels Corporation.

Restaurant servers are responsible for submitting guest menu selections and presenting these food and beverage preferences. The right person will gain menu knowledge and give recommendations from our compilation of cuisine and drink offerings. A Hyatt restaurant server will engage in casual conversation and create the restaurant experience by their style and service attributes. Other duties include general restaurant preparation and maintaining a sanitary environment. If you have experience as a server in a restaurant, we'd love to hear from you!

Duties & Functions

• ·Uphold company policies, including safety, sanitation, attendance, and dress code guidelines.
• ·Ensure perishable items are properly labeled, rotated, and discarded to maintain quality control.
• ·Provide prompt, friendly, and professional service to guests, anticipating their needs and responding to questions.
• ·Greet guests warmly, assist with seating, and provide menus, water, and drinks.
• ·Communicate specials, explain menu items and dietary considerations, and take accurate orders.
• ·Coordinate with kitchen staff to ensure timely and accurate food and beverage delivery.
• ·Serve food and beverages promptly, maintaining proper presentation and timing.
• ·Monitor guest satisfaction, addressing requests, refilling drinks, and clearing plates.
• ·Handle guest concerns or complaints professionally, escalating to management as needed.
• ·Collaborate with team members to ensure smooth service, including assisting during busy periods.
• ·Process payments accurately and efficiently, presenting bills to guests.
• ·Perform opening and closing duties, including side work and station setup.
• · Participate in training sessions, department meetings, and pre-shift meetings.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest.Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Hyatt has the best to offer in restaurant server jobs: Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Click here to spend a ‘day in the life’ of a hospitality professional at a full-service hotel via our virtual reality experience.

Qualifications

Must be able to lift a minimum of 20lbs

Flexibility to work evenings, weekends, and holidays, as required in the hospitality industry.

Previous experience in a restaurant or customer service role is preferred

Excellent communication and interpersonal skills.

Positive attitude, and enjoyment of the hospitality industry.

Ability to work in a fast-paced environment while maintaining composure.

Strong multitasking and time management abilities.

Attention to detail, ensuring accurate order-taking and payment processing.

Knowledge of food and beverage menus, including dietary restrictions and allergies.

Basic math skills for handling payments and calculating tips.

Flexibility to work in shifts, including evenings, weekends, and holidays.

Physical stamina to stand, walk, and carry trays for extended periods.

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Hyatt Regency London - The Churchill | London , ENG , GB

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