Restaurant Server

Sonesta Hotels; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

Sonesta Hotels seeks a passionate Server to deliver exceptional guest experiences in Chicago. This role involves greeting guests, taking and serving orders, and maintaining high cleanliness standards. Ideal candidates will demonstrate excellent interpersonal skills and adhere to food safety regulations.

Benefits

Medical and Dental Insurance

Paid Vacation and Sick Days

Paid Holidays

Pension

Legal Services

Maternity and Parental Leave

Qualifications

• Must read, write and speak English fluently.
• Able to work quickly without compromising quality.
• Must be able to stand and exert fast-paced mobility for entire shift.

Responsibilities

• Greet and acknowledge all guests promptly.
• Serve food and beverage orders and ensure guest satisfaction.
• Maintain cleanliness of dining areas and equipment.

Skills

Organizational skills

Attention to detail

Customer service

Teamwork

Education

Food handlers certificate

TIPS certificate

Front facing guest service experience

Tools

Computerized cash register

Job description

Job Description Summary

The Server sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. The role’s primary responsibility is to welcome guests, take orders, serve food and beverages items to guests in a friendly, courteous and timely manner in accordance with quality standards. The Server must maintain supplies and follow established cleanliness and sanitation guidelines.

The ideal candidate has a passion for hospitality and providing exceptional guest service.

Job Description

Principle duties and responsibilities (Essential Functions) include:

• Greet and acknowledge all arriving guests in a prompt and professional manner. Engage and interact with guest as appropriate. Respond to all guests’ questions and requests.
• Demonstrate complete knowledge of the food and beverage menu.
• Serve food and beverage orders after checking for correct temperature, appearance and portions. Refill when necessary.
• Operate POS system and ensure food orders are verified and transmitted in a prompt manner. Adhere to all cash handling and credit card policies and procedures.
• Periodically check-in with tables to ensure guests’ expectations are being met and exceeded.
• Maintain proper condition and cleanliness of dining areas, stations and servicing equipment.
• Complete all closing duties and reports as assigned.
• Adhere to established safety and sanitation guidelines.
• Adhere to uniform and grooming standards.
• Perform other duties or projects as requested by management.

Qualifications and Skills

• Excellent organizational skills and attention to detail.
• Able to work quickly without compromising quality.
• Ability to work with minimal supervision and maintain a high level of performance.
• Attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Must be able to stand and exert fast-paced mobility for entire shift.
• Ability to work cohesively with co-workers as part of a team.
• Food handlers and TIPS certificates required.
• Previous front facing guest service experience required.
• Must read, write and speak the English language fluently.
• Experience with computerized cash registers preferred.
• Ensure overall guest satisfaction

Additional Job Information/Anticipated

Pay Range

Pay range is $12.36 - $13.36 and are eligible for tips.

Pay rate outlined follows contract requirements.

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. Employees are offered a variety of benefits including:

• Medical and Dental Insurance

• Paid Vacation and Sick Days

• Paid Holidays

• Pension

• Legal Services

• Maternity and Parental Leave

Go Beyond @SonestaHotels

WHO WE ARE

We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.

We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.