Restaurant Server

Crestline Hotels & Resorts; Canton (OH); On-site; USD 38,000 - 54,000; Full time

Job summary

Crestline Hotels & Resorts seeks a motivated F&B Supervisor for the Doubletree Canton by Hilton in Canton, Ohio. You will supervise dining room operations, ensure guest satisfaction, and collaborate with kitchen and bar teams.

Responsibilities include taking orders, presenting menus, handling payments, maintaining service standards, and helping train staff. Experience in hospitality, strong English, and TIPS/CARE certification preferred.

Qualifications

• High school diploma or GED and guest relations experience.
• Good understanding of English language; prior hospitality experience preferred.
• TIPS, CARE (or equivalent) certification or willingness to obtain by day one.
• Ability to input and access information in POS/PMS systems.

Responsibilities

• Check with customers to ensure satisfaction and correct issues.
• Take and process orders, prepare checks, and handle payments.
• Greet guests, present menus, and answer questions about items.
• Prepare drinks, garnish plates, and assist with service flow.
• Stock service areas and maintain cleanliness of dining spaces.
• Escort guests to tables and support host/hostess as needed.
• Uphold safety and service standards across the dining room.

Skills

Guest relations

Communication skills

English proficiency

Education

High School Diploma or GED

Tools

POS systems

PMS (Property Management System)

Job description

Overview

As a wholly owned subsidiary of the Hall of Fame Resort & Entertainment Company the Doubletree Canton by Hilton is already a high performing and extremely important asset within the company. If you are looking to be part of a high growth, visionary environment with a focus on team building and culture then we would love to connect.

Potential Career Paths

F&B Supervisor - F&B Manager - Director of Food and Beverage - Director of Operations - General Manager - VP of Food & Beverage

Key Duties & Responsibilities

• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
• Collect payments from customers.
• Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
• Prepare checks that itemize and total meal costs and sales taxes.
• Take orders from patrons for food or beverages.
• Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
• Present menus to patrons and answer questions about menu items, making recommendations upon request.
• Clean tables or counters after patrons have finished dining.
• Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
• Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
• Inform customers of daily specials.
• Stock service areas with supplies such as coffee, food, tableware, and linens.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
• Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
• Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
• Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
• Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
• Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
• Escort customers to their tables.
• Garnish and decorate dishes in preparation for serving.
• Fill salt, pepper, sugar, cream, condiment, and napkin containers.
• Describe and recommend wines to customers.
• Provide guests with information about local areas, including giving directions.

Education And Experience

• High School Graduate or General Education Degree (GED): or Work Equivalent.
• Must have good understanding of the English language and previous guest/customer relations experience.
• Certification of previous training in liquor, wine and food service preferred.
• Must be TIPS, CARE (or equivalent) certified, or become certified by first day on the job.
• Ability to input and access information in the property management system/computers/point of sales system.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.