Restaurant Server

Perkins American Food Co.; Bristol (VA); On-site; USD 16,531 - 24,796; Full time

Job summary

Perkins American Food Co. is seeking aggressively friendly servers for a fast-paced environment. You will greet guests, take orders, and ensure meals meet order specs while maintaining clean stations and assisting with side work.

Training covers sanitation, safety, and guest service, with opportunities to contribute to team success. The role requires clear communication, the ability to work irregular hours, and a commitment to guest satisfaction in a franchise setting.

Qualifications

• Basic guest service and hospitality skills can be taught in-house.
• Sanitation and safety basics are part of training.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Greet guests and seat them courteously.
• Take verbal drink and meal orders; communicate preferences.
• Serve high-quality food, ensure orders are complete and presentable.
• Maintain station and pantry cleanliness; perform side work.
• Operate POS to write checks and handle payments.
• Assist teammates and communicate issues to managers.

Skills

Guest service

Communication

Menu knowledge

Suggestive selling

Teamwork

Sanitation basics

Handyman skills

Tools

POS system

Job description

Looking for aggressively friendly servers to work in a fast pace environment! Come be a part of the family!

Job Description

• Reports to work well-groomed, in clean and proper uniform and at all times practices good personal hygiene.
• Greets guest in a courteous and respectable way when seated at station.
• Takes verbal drink and meal orders according to guest preference.
• Serves high quality food and checks all orders to ensure they are complete, prepared as ordered, portioned correctly and attractive in appearance.
• Maintains cleanliness of his/her stations and pantry.
• Performs side work during shift downtime including but not limited to rolling silverware, restocking cleaning works stations and bussing tables.
• Executes the service cycle and team responsibilities at all times.
• Maintains sufficient knowledge of the menu to execute suggestive selling with all guests.
• Writes guest check and/or operates POS equipment pursuant to company policies.
• Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
• Ensures 100% guest satisfaction on every visit. Updated - 2013
• Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc.
• Keeps General Manager and Manager on Duty informed of problems and/or issues and proposes alternative solutions for consideration.

Physical Requirements / Environment / Working Conditions

• Continuous standing and walking
• Must be able to communicate clearly with guests
• Exposure to heat, steam, smoke, cold
• Reaching heights of approximately 6 feet and depths of 2 ½ - 3 feet.
• Must have high level of mobility/flexibility in space provided
• Must be able to fit through openings 30” wide
• Must be able to work irregular hours under heavy pressure/stress during busy times
• Bending, reaching, walking
• Eye/Hand coordination
• Must lift and carry serving trays and or buss tubs up to 20 pounds for distances up to 30 feet.

SUPERVISION RECEIVED

Receives direction and training from the Associate Manager as to the specific procedures and assignments.

KNOWLEDGE AND SKILL REQUIRED

• Basic skills such as sanitation, safety, and customer service can be taught through in house training.
• Handyman knowledge and skills

EXPERIENCE REQUIRED

None

Disclaimer

This position description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with job. It is intended, however, to be an accurate reflection of those principle job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Perkins Corporate.