Restaurant & Retail Associate - Milpitas

Lindt; Milpitas (CA); On-site; USD 24,796 - 30,307; Part time

Benefits offered by this job

Employee discount

Job summary

Ghirardelli Milpitas is hiring for Restaurant & Retail Associates. The role focuses on delivering exceptional guest service and handling daily retail operations at our Milpitas location. Starting pay is $18.50 per hour plus tips, with holiday pay, a 50% employee discount, and a quarterly bonus opportunity.

Shifts may extend before/after store hours for prep and clean-up, including nights and weekends. Eligible candidates should be energetic, reliable, and capable of working across various tasks

Qualifications

• Basic math calculation skills.
• Strong oral and written communication skills.
• Ability to work with little supervision.
• Ability to work with a diverse work team and maintain professionalism.
• Ability to manage time effectively.
• Maintain a smile and provide superior guest service.

Responsibilities

• Provide exceptional Guest service.
• Manage cash handling and credit card processing per company procedures.
• Assemble and stock retail items according to guidelines.
• Keep sales floor and back stock properly stocked and priced.
• Maintain cleanliness and display standards.
• Follow Food Safety guidelines for area and equipment.
• Operate the fountain area and related equipment as needed.
• Assist with gift-wrap and upsell opportunities.

Skills

Guest service

Cash handling

Communication

Time management

Teamwork

Positive attitude

Education

High school diploma preferred

Job description

## Restaurant & Retail Associate - MilpitasAplikujremote type: Na miejsculocations: Milpitas, Californiatime type: Praca na czesc etatuposted on: Opublikowano dzisiajjob requisition id: JR102879**WHO WE ARE** At Ghirardelli, we honor tradition and drive innovation, aiming to be the top choice for premium chocolate. Our commitment to *Making Life A Bite Better* inspires both our products and the way we do business. We support personal and professional growth, recognizing that each employee’s contribution directly impacts Ghirardelli’s growth and success. Join our dynamic team and help shape Ghirardelli's future.**Job Summary****\*\*Immediate openings, ability to start in days!!\*\*****Starting Pay - $18.50/hr. + Tips!****Holiday Pay – 1.5x pay for worked holidays!****Free Sundae or shake on every Shift!!****Employee Discount – 50% off everything!****Quarterly Bonus opportunity!!****Store Hours – Sunday - Thursday 11:00 am - 8:00 pm, Friday - Saturday 10:00 am - 9:00 pm****Shifts could be up to 2 hours before/after store hours for prep/cleaning.**Ghirardelli's employees are the face of our company. They set us apart from other retailers. They are ambassadors of our brand and over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department, with over 700 colleagues. We believe our vision is changing the way the consumer experiences chocolate and our objective is to be America's #1 premium chocolate company.Our success depends on each other. Our success depends on you. You are the future of our company. And together, we will provide a world-class guest experience. So why wait? Join us today! Ghirardelli has opportunities for **Retail Hourly Associates**! Merchandise, stock, and provide excellent guest service while selling our Premium Chocolate line. Previous retail experience is desirable for this position. Must be High Energy, Reliable, have a Strong Work Ethic, be able to work all shifts including Nights and Weekends.To maintain the brand image and equity of the business by representing the company image correctly. Performs various tasks associated with being a Chocolateer including Cashiering, Candy Making, Stocking Merchandise, Pre-packing, and Fountain duties.## **Scope of Responsibilities**## * ## Provide exceptional Guest service* Effective management of all cash handling and credit card processing procedures utilizing Company Procedures and best practices* Assemble various proprietary retail items per the Recipe Guidelines* Maintain adequate supply of all retail product both on the sales floor and in back stock* Ensure all product is appropriately priced and signed per Company Guidelines* Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display* Maintain detailed knowledge of all products, pricing, and Company History* Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities* Gift-wrap as needed items for sale per Company Guidelines and Standards* Follow Food Safety guidelines and maintain all table tops, serve ware, floors and trash receptacles in a clean and sanitary condition* Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition.* Maintain the stockroom in a clean and orderly fashion* Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager* Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition* Properly Set Up, Maintain, and Break Down Fountain Area* Replenish toppings and various fountain items throughout the day as needed and minimize or eliminate food waste* Maintain the proper level and all required ice cream flavors* Keep knowledge level current of all fountain products and their required preparation* Work as a "Topper" or "Scooper" as needed* Perform "Semi-Table Service" function as part of overall Guest Satisfaction* Maintain all Candy Making equipment and supplies in good working order, and know all recipes**Specific Knowledge and Skills:*** Basic math computation skills* Strong oral and written communication skills* Ability to work with little or no supervision* Ability to work with a diverse work team and meet adversity with professionalism* Ability to manage time effectively* Ability to maintain a smile, pleasant demeanor and provide Superior Guest Service* Ability to operate a dishwashing machine**Education and Work Experience:*** Must be 18 years old* High school diploma preferred