Restaurant Ops Manager: Guest Service & P&L

My Tomato Pie Inc; Virginia (MN); On-site; USD 45,000 - 65,000; Full time

Job summary

Wet Willie's is seeking an Assistant Manager for their restaurant in the Town of Amherst, NY. This role involves overseeing all aspects of the restaurant operations, ensuring exceptional guest service, and managing staffing and financial responsibilities. The ideal candidate will have a Bachelor's Degree and at least 2 years of management experience in full-service dining, with strong leadership skills and a commitment to high cleanliness and food quality standards.

Qualifications

• Minimum of 2 years of experience as manager in full service, casual dining.
• Experience with full service alcohol serving facility desirable.
• Demonstrated leadership skills, including coaching, directing, and motivating a team.

Responsibilities

• Oversee every aspect of restaurant operations, catering, and banquets.
• Ensure excellent guest service.
• Manage daily operations, profit & loss, and staffing.

Skills

Leadership skills

Guest service

Operations management

Financial reporting

Sanitation standards

Education

Bachelor’s Degree or equivalent

Job description

Job 179619 - Assistant Manager, Restaurant
Amherst, NY

• Oversee every aspect restaurant operations, catering, and banquets.
• Ensures excellent guest service that meets or exceeds expectations.
• Ensures that the restaurant is adequately staffed to meet guest needs.
• Controlling day-to-day operations - profit & loss, by following cash control/security procedures, reviewing financial reports, and taking appropriate actions.
• Working with area supervisor to develop the restaurant's annual operating budget and control all profit and loss centers, including food, beverage, supply, utility and labor costs.
• Operating the business in accordance with the company policies and applicable laws.
• Will directly impact interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Responsible for all financial (invoices, reporting) and personnel/payroll related administrative duties, completed accurately, on time and in accordance with Company policies and procedures.
• Manage all shifts, which include daily decision-making, staff support, scheduling and planning while upholding standards, product quality and cleanliness.
• Maximizing table turnover, sales per guest, and sales per hour.
• Enforcing safe work behaviors to maintain a safe environment for both guests and crew members.
• Monitor daily activities to ensure quality food and cleanliness standards.
• Meet the restaurant's P&L, and expense goals
• Promoting suggestive selling techniques.
• Maintaining professional behavior while creating a warm, fun, friendly, and hospitable atmosphere.
• Prepare quarterly Sales and projections for area supervisor approval including follow up on store action plans.

Requirements

• Bachelor’s Degree or equivalent combination of education and experience
• Minimum of 2 years of experience as manager in full service, casual dining
• Experience with full service alcohol serving facility desirable
• Record of maintaining high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction
• Demonstrated leadership skills, including coaching, directing, and motivating a team
• Some exposure to P&L and sales building highly desirable