Restaurant Ops Leader & People Development

papajohns; Fayetteville (NC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Restaurant team leadership

Job summary

Papa John's is seeking a restaurant manager to lead shift operations and oversee team members and delivery drivers. You will report to the General Manager and drive high-quality product and customer service in a high-volume setting.

The role emphasizes hiring, onboarding, training, corrective action, and performance management, with a focus on maintaining standards and driving profitability. E-Verify employment eligibility applies.

Qualifications

• Strong leadership and people skills with proven customer service management.
• Ability to work independently with minimal supervision and deliver results.
• Flexible and adaptable to shifts, priorities, and new challenges.
• Experience managing restaurant operations and cash handling.

Responsibilities

• Provide quality products by training team to meet Papa John's standards.
• Ensure food safety certifications are up to date and restaurant is clean.
• Supervise shift activities of restaurant team members and drivers.
• In GM absence, oversee all restaurant functions to maintain quality.
• Recruit and train team members, manage staffing and performance.
• Support sales goals through customer service and product knowledge.
• Execute shift-level financial controls and cash management.

Skills

Leadership

Communication

Problem solving

Team motivation

Customer service

Dependability

Flexibility

Attention to detail

Punctuality

Education

High school diploma or equivalent

Serv-Safe/Local/State Food Service Certification

Tools

POS system

ATS

Web-based scheduling

Job description

Papa John's is seeking a restaurant manager to lead shift operations and oversee team members and delivery drivers. You will report to the General Manager and drive high-quality product and customer service in a high-volume setting.

The role emphasizes hiring, onboarding, training, corrective action, and performance management, with a focus on maintaining standards and driving profitability. E-Verify employment eligibility applies.