Restaurant Ops Leader — Path to General Manager

Sahm S Employment Services Llc; Fishers (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

The Assistant General Manager (AGM) is the second-in-command of the restaurant and serves as a key operational leader. The AGM assists the General Manager in overseeing all aspects of restaurant performance, including guest satisfaction, team development, financial results, operational execution, safety, and compliance.

The AGM is a fully functioning manager responsible for leading shifts, directing managers and hourly team members, driving operational performance, and preparing for future

Qualifications

• Experience in restaurant operations management
• Strong leadership and team development
• Ability to manage guest satisfaction and financial performance

Responsibilities

• Oversee daily front-of-house and back-of-house operations.
• Ensure execution of company standards, policies and procedures.
• Lead and direct restaurant operations during shifts.
• Maintain food quality, cleanliness, safety and service standards.
• Assist in achieving sales, labor, food cost and profit objectives.
• Review and analyze key financial performance indicators.
• Manage inventory, ordering, receiving and cost controls.
• Ensure proper cash handling and deposits.
• Recruit, interview, hire, onboard and develop team members.
• Develop Shift Leads, Operations Assistants, and Managers in Training.
• Build bench strength and succession plans for future leadership needs.
• Hold team members accountable to company standards and performance expectations.
• Drive a culture of professionalism, hospitality, and operational excellence.
• Lead by example through visibility, engagement, and hands-on leadership.
• Support execution of company initiatives, training programs, and operational improvements.
• Ensure exceptional guest satisfaction and hospitality.
• Resolve escalated guest concerns promptly and professionally.
• Build strong community and guest relationships.
• Promote initiatives that drive repeat business and customer loyalty.
• Achievement of sales, labor, and profitability goals.
• Strong employee retention and engagement.
• Consistent operational execution and compliance.
• Development of future leaders.
• Demonstrated readiness for General Manager responsibilities.

Job description

The Assistant General Manager (AGM) is the second-in-command of the restaurant and serves as a key operational leader. The AGM assists the General Manager in overseeing all aspects of restaurant performance, including guest satisfaction, team development, financial results, operational execution, safety, and compliance.

The AGM is a fully functioning manager responsible for leading shifts, directing managers and hourly team members, driving operational performance, and preparing for future