Restaurant Ops Lead: Team Builder & Service Excellence

Papa John's Pizza; Paris (KY); On-site; USD 42,000 - 56,000; Full time

Job summary

Papa John's Pizza is seeking an Assistant Manager to support daily restaurant operations, lead and develop team members, and ensure exceptional customer service. The role focuses on driving sales, controlling labor and food costs, upholding food safety standards, and ensuring the restaurant runs efficiently and profitably.

The ideal candidate is a dependable, motivated leader with strong communication and organizational skills, who leads by example, takes ownership, and is committed to

Qualifications

• Assist the General Manager with daily store operations and shift management.
• Lead, motivate, train, and develop team members.
• Ensure consistent food quality, product preparation, and customer service.
• Monitor labor costs, food costs, waste, and overall store performance.
• Maintain cleanliness, organization, and food safety standards.
• Ensure accurate cash handling and proper opening and closing procedures.
• Address customer concerns and resolve issues professionally.
• Hold team members accountable for performance and operational standards.
• Help achieve sales goals and improve restaurant profitability.
• Step in and lead the restaurant in the General Manager’s absence.

Responsibilities

• Assist GM with daily store operations and shift management.
• Lead, motivate, train, and develop team members.
• Ensure consistent food quality, product preparation, and customer service.
• Monitor labor costs, food costs, waste, and overall store performance.
• Maintain cleanliness, organization, and food safety standards.
• Ensure accurate cash handling and proper opening and closing procedures.
• Address customer concerns and resolve issues professionally.
• Hold team members accountable for performance and operational standards.
• Help achieve sales goals and improve restaurant profitability.
• Step in and lead the restaurant in the General Manager’s absence.

Skills

Leadership

Communication

Organizational skills

Customer service

Job description

Papa John's Pizza is seeking an Assistant Manager to support daily restaurant operations, lead and develop team members, and ensure exceptional customer service. The role focuses on driving sales, controlling labor and food costs, upholding food safety standards, and ensuring the restaurant runs efficiently and profitably.

The ideal candidate is a dependable, motivated leader with strong communication and organizational skills, who leads by example, takes ownership, and is committed to