Restaurant Ops Lead — People Development & Service

Potbelly Sandwich Works; Hillsboro (OR); On-site; USD 40,000 - 60,000; Full time

Job summary

A popular sandwich restaurant is seeking an experienced Assistant Manager to lead and develop staff, maintain customer satisfaction, and control operational costs. The Assistant Manager will oversee daily operations, including training, marketing, and ensuring product quality. Candidates should have at least 2 years of management experience in a restaurant or retail setting and strong interpersonal skills. The role requires working 45 hours per week in a fast-paced environment.

Qualifications

• Minimum of 2 years of management experience in a restaurant or retail environment.
• Pass a Food Safety Certification course.
• English communication skills (verbal and written) required.

Responsibilities

• Train, coach, and develop associates and shift leaders.
• Ensure customer satisfaction and handle complaints.
• Drive marketing and promotions for sales.

Skills

Customer service

Interpersonal skills

Organizational skills

Multi-tasking

Education

High School diploma

Bachelor's degree (preferred)

Tools

Microsoft Office

Job description

A popular sandwich restaurant is seeking an experienced Assistant Manager to lead and develop staff, maintain customer satisfaction, and control operational costs. The Assistant Manager will oversee daily operations, including training, marketing, and ensuring product quality. Candidates should have at least 2 years of management experience in a restaurant or retail setting and strong interpersonal skills. The role requires working 45 hours per week in a fast-paced environment.