Restaurant Ops Lead: Guest Experience & Team

Damm Fine; Visalia (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

Damm Fine in Visalia, CA is seeking an Assistant Manager to support the Assistant General Manager and General Manager. You will supervise teammates, ensure daily operations run smoothly, and lead by example to maintain guest satisfaction and safety compliance.

Responsibilities include staffing, training, scheduling, directing tasks, handling guest concerns, and maintaining cleanliness and cost controls. The role requires at least a high school diploma, fluent English, and certification as a

Qualifications

• Current student or high school diploma/GED preferred.
• Must be at least 18 years old and fluent in English.
• Certified in all stations and as a Shift Leader following the DHC Training Program.
• Flexibility to work nights, weekends, holidays, opening and closing shifts.
• Ability to stand for long periods of time and work in a fast-paced environment.
• Ability to bend and stoop and lift 50 – 75 lbs comfortably.
• Ability to work in close quarters and around heat.
• Positive attitude while conducting all duties.
• Commitment to Guest satisfaction. Looks at Restaurant Operations from the Guest’s point of view.
• Effective communicator with co-workers and the Restaurant Management Team
• Excellent organization, planning, time management, delegation, and problem-solving skills

Responsibilities

• Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities
• Abide and enforce the rules and direction given by the Restaurant Management Team and refrain from insubordination
• Communicate to their immediate Supervisor when additional training guidance and practice is needed
• Effectively and consistently do required Ops Walks and Q&A checks to correct areas of opportunity
• Organize shift schedules for Team Members and monitor attendance, tardiness, and time off
• Assign duties to specific Team Members based on role and skill level
• Greet Guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions
• Ensure Shift Leaders and Team Members work together with their Teammates to prepare items on the DHC menu while following cooking instructions, safety procedures, and sanitary requirements
• Use specific kitchen machinery/equipment such as ice cream dispensers, fryers, warmers, etc.
• Ensure Restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping, and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms
• Handle Guests’ concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy
• Maintain a neat and tidy appearance by wearing a uniform and adhering to the DHC Uniform Policy

Skills

Fluent English

Team supervision

Customer service

Education

High school diploma or GED

Job description

Damm Fine in Visalia, CA is seeking an Assistant Manager to support the Assistant General Manager and General Manager. You will supervise teammates, ensure daily operations run smoothly, and lead by example to maintain guest satisfaction and safety compliance.

Responsibilities include staffing, training, scheduling, directing tasks, handling guest concerns, and maintaining cleanliness and cost controls. The role requires at least a high school diploma, fluent English, and certification as a