Restaurant Operations Manager - Guest Experience Leader

Applebee's; Green Bay (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Applebee's in Green Bay, WI is seeking an experienced Restaurant Manager to lead a busy dining room and bar operation. You will direct staff across shifts, ensure guest satisfaction, and uphold brand standards and safety policies.

Responsibilities include scheduling, training, cost controls, inventory, and community engagement to drive sales and guest loyalty. You will coach managers and hourly associates and communicate with the GM to meet performance goals.

Qualifications

• College graduate with a two or four year degree in Hotel/Restaurant, Management, Business or associated field.
• Entering the full-time workforce or has demonstrated leadership abilities and business acumen in role of assistant manager.
• Completed management training guides and attained business goals as set with supervisors.

Responsibilities

• 1. Directs overall activities and performance of associates on a shift by shift basis.
• 2. Breeds a culture using the Vision / Mission statement to guide Teamwork, Results, Integrity, Passion for Service, Fun, Balance, Innovation and being Guest Driven.
• 3. Responds to guest complaints and refers to GM as needed.
• 4. Ensures guest contact as a priority with target 100% table visitation.
• 5. Enforces alcohol awareness on a shift to shift basis.
• 6. Maintains inventory levels.
• 7. Ensures product preparation and presentation meet company standards.
• 8. Schedules associates to meet sales demands.
• 9. Develops community and sales building events with GM.
• 10. Maintains safety and security programs.
• 11. Promotes restaurant organization, cleanliness and sanitation.
• 12. Advises GM of non-routine situations.
• 13. Communicates with other managers daily.
• 14. Completes all other assigned duties and responsibilities.

Skills

Leadership abilities

Management experience

Team leadership

Business acumen

Education

College degree in Hotel/Restaurant Management

Job description

Applebee's in Green Bay, WI is seeking an experienced Restaurant Manager to lead a busy dining room and bar operation. You will direct staff across shifts, ensure guest satisfaction, and uphold brand standards and safety policies.

Responsibilities include scheduling, training, cost controls, inventory, and community engagement to drive sales and guest loyalty. You will coach managers and hourly associates and communicate with the GM to meet performance goals.