Restaurant Operations Manager

Tap Room; Massapequa (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with company match

Health Care Benefits: Medical, Dental, Vision

Paid time off

Flexible scheduling

Complimentary team member meals

Employee discounts

Opportunities for advancement

Job summary

Tap Room in Massapequa, New York is in search of a hands-on Restaurant Operations Manager to lead daily operations. The ideal candidate will ensure a positive guest experience and maintain high standards for food and service quality.

This role involves coaching and developing team members while supporting both front and back of house operations. A strong passion for hospitality is essential for success in continuing the growth of the Tap Room culture.

Qualifications

• Experience in fast casual, full-service, or high-volume restaurants preferred.
• Strong understanding of both front-of-house and kitchen operations.
• Flexible schedule required, including nights, weekends, and holidays.

Responsibilities

• Lead and support daily restaurant operations to ensure smooth shift execution.
• Create a positive and consistent guest experience.
• Coach, train, and develop team members through daily feedback.

Skills

Hospitality passion

Communication skills

Coaching skills

Problem-solving skills

Food safety knowledge

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Employee discounts
• Health insurance
• Paid time off
• Training & development

Upstream Hospitality Group is a growing restaurant group with multiple hospitality concepts across Long Island, NYC, and beyond. We are excited to share that we are growing our Tap Room concept across Greater Long Island and NYC, and we are looking for experienced Restaurant Operations Managers to join our team.

We are seeking hands‑on, guest‑facing restaurant leaders who are passionate about hospitality, team culture, and strong daily operations. This role is ideal for hospitality professionals who enjoy leading from the floor, supporting both FOH and BOH teams, creating great guest experiences, and helping bring the Tap Room culture to life as we continue to grow.

Key Responsibilities

• Lead and support daily restaurant operations to ensure smooth shift execution.
• Be visible and guest‑facing during service, creating a positive and consistent guest experience.
• Maintain Tap Room standards for hospitality, food quality, cleanliness, safety, and service.
• Coach, train, and develop team members through daily feedback and hands‑on leadership.
• Support kitchen operations, including line readiness, ticket times, prep standards, food quality, sanitation, and communication between FOH and BOH.
• Respond quickly and professionally to guest and team member concerns.
• Monitor labor, staffing, sales, and overall shift performance.
• Support cash handling, deposits, manager paperwork, and required administrative tasks.
• Assist with hiring, onboarding, training, and developing team members.
• Communicate maintenance issues, operational needs, and service opportunities to the General Manager and leadership team.
• Ensure company policies, safety standards, and compliance expectations are followed.

Ideal Candidate Background

• Experience in fast casual, full‑service, or high‑volume restaurants preferred.
• Brings a strong passion for hospitality and understands how guest‑facing leadership supports Tap Room culture.
• Strong understanding of both front‑of‑house and kitchen operations.
• Strong communication, coaching, and problem‑solving skills.
• Ability to support, motivate, and hold team members accountable.
• Food safety knowledge or certification preferred.
• Flexible schedule required, including nights, weekends, and holidays.

What Success Looks Like

Tap Room culture is represented through genuine hospitality, teamwork, pride, and a strong guest‑first approach.

Daily shifts run smoothly with strong communication between FOH and BOH.

Team members are coached, supported, and held accountable to Tap Room standards.

Food quality, service standards, cleanliness, and safety expectations are consistently maintained.

The restaurant is prepared for service, with strong line readiness, staffing, and operational execution.

The Restaurant Operations Manager is a visible, hands‑on leader who supports the team and helps the business grow.

Compensation & Benefits

• 401(k) with company match
• Health Care Benefits : Medical, Dental, Vision
• Paid time off
• Flexible scheduling
• Complimentary team member meals
• Employee discounts
• Opportunities for advancement