Restaurant Operations Manager

SSP Group plc; Chicago (IL); On-site; USD 99,000 - 121,000; Full time

Benefits offered by this job

Competitive compensation with bonus

SSP 401(k) with employer matching

PTO starting at 80 hours/year

Paid holidays

Medical, Dental & Vision

Life Insurance

Employee assistance program

Job summary

SSP America is seeking an Operations Manager to oversee multiple restaurant concepts at Chicago Midway International Airport. This high-visibility, hands-on leadership role focuses on coaching and developing Restaurant General Managers to achieve operational excellence, financial performance, and brand standards.

Reporting to the onsite Director of Operations, you will drive performance across food quality, guest experience, labor, and P&L management, while teaching GMs how to become strong

Qualifications

• Minimum seven years in restaurant/food service management.
• Minimum five years in a Restaurant General Manager capacity.
• Experience as a Multi-Unit Restaurant Manager overseeing GMs is highly desired.
• Technical training in Full Service and Quick Service restaurant experience preferred; culinary background desirable.
• Proficient MS Office skills and POS systems; strong organizational maturity.

Responsibilities

• Lead, coach, and develop a team of Restaurant General Managers across multiple brands and concepts.
• Hold GMs accountable for execution, results, and consistency.
• Teach and mentor best practices in operations, finance, and people leadership.

Skills

Multi-unit management

P&L coaching

Restaurant operations

GM leadership

POS systems

MS Office

Education

High School Diploma or Associate’s degree

Tools

MS Office

POS systems

Job description

Join Our Team!

Operations Manager - Multi-Unit Restaurant Leadership

• - $110,000 base + quarterly & year-end bonus potential
• - Comprehensive benefits package

Be the leader who elevates leaders.

SSP America is seeking an Operations Manager to oversee multiple restaurant concepts at Chicago Midway International Airport (MDW). This is a high-visibility, hands‑on leadership role focused on coaching, developing, and holding Restaurant General Managers accountable for operational excellence, financial performance, and brand standards.

Reporting directly to the onsite Director of Operations, this role is ideal for a proven multi‑unit leader who thrives in high-volume environments and knows how to turn standards into habits - and managers into strong business owners.

What You'll Do:

• Lead, coach, and develop a team of Restaurant General Managers across multiple brands and concepts
• Hold GMs accountable for execution, results, and consistency
• Serve as a teacher and mentor, reinforcing best practices in operations, finance, and people leadership
• Drive performance across:
• Food quality and execution
• Guest experience and service standards
• Labor, food cost, and controllables
• Compliance, safety, and brand standards
• Partner closely with the Director of Operations to align priorities, solve problems, and execute strategy
• Ensure systems, processes, and reporting are consistently followed
• Support forecasting, budgeting, and financial reviews - and teach GMs how to manage their P&Ls
• Identify gaps, address underperformance, and celebrate wins
• Problem Solving: Address routine issues and elevate complex problems to higher management as necessary.
• Educational Background: High School Diploma or equivalent, associate’s degree or equivalent coursework preferred.

What We're Looking For:

• Minimum seven (7) years in restaurant/food service in a management/supervisory capacity .
• Minimum five (5) Years in a Restaurant General Manager capacity.
• Experience as a Multi-Unit Restaurant Manager with oversight of General Managers highly desired.
• Technical Training: Full Service and Quick Service restaurant experience preferred. Culinary background is desirable.
• Technical Skills: Proficient level of computer literacy, including MS Office (Word, Excel, PowerPoint, and Outlook), and Point-of-Sale (POS) systems. Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities.
• Interpersonal Skills: Ability to interact at all levels, including with executives, union representatives, and diverse hourly team members. Proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports.
• Finance: P&L expert level with ability to teach and coach General Managers

Why Join Us?

• Lead in one of the most dynamic airport environments in the country
• Work for a global food & beverage leader with multiple brands and growth opportunities
• Make a real impact by developing strong General Managers
• Competitive compensation with bonus potential
• Medical, Dental and Vision
• Basic Life & AD&D Insurance
• EAP
• Voluntary Benefits: Life AD&D, Accident, Critical Illness, Hospital Indemnity, Pet Insurance
• SSP 401(k) Plan with Employer Matching
• PTO – Starting at 80 hours a year
• 6 Premium Paid Holidays
• Paid Sick Leave

SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.