Restaurant Operations Manager

Punch Bowl Social; Arlington (VA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Health Savings Account option – HSA

Flexible Spending Accounts

Employee Assistance Program

Company provided Short Term Disability

Company provided Long Term Disability

Paid Time Off

Voluntary benefits – LifeLock, Pet, A&

Referral Bonus Program

Discounts on Food, Beverage and Games

Job summary

Punch Bowl Social in Arlington, VA seeks an Operations Manager to safeguard Culinary Integrity, Craft Beverages and Social Gaming while delivering memorable guest experiences.

You will train teams, maintain brand standards, manage shifts, and coordinate with BOH/FOH to ensure flawless end-to-end service, using data to drive performance and costs in a fast-paced environment.

Qualifications

• Three years of experience in a high volume, fast-paced environment.
• Ability to work a schedule aligned with restaurant/bar volume.
• Excellent verbal and written communication skills with math aptitude.
• Ability to stand and move for several hours; lift up to 50 pounds.

Responsibilities

• Overseeing proper execution of all brand standards.
• Responsible for team member training and service & support team management.
• Managing and leading operations crew during scheduled shifts.
• Communicating professionally with all departments in the venue.
• Leading all functional areas related to FOH Operations.
• Coordinating and maintain strong working relationship with BOH to ensure timely and accurate execution from beginning to end of the customers’ experience.
• Utilizing data/resources to understand and report on the Store’s performance.
• Maintaining accountability of all in-house checks/cash balancing as dictated by corporate policy.
• Applying inventory and cost control standards on a weekly basis.

Skills

Positive attitude

Customer experience focus

Communication skills

Team leadership

Job description

Life is short. Work someplace awesome. Apply today to join our management team!

As Operations Manager you are a protector of all that we hold sacred; Culinary Integrity, Craft Beverages and Social Gaming. Punch Bowl Social is unique, special, disruptive and together we must protect those attributes and continue to build on a solid foundation of hospitality and passion for great food and beverage.

Punch Bowl Social is where party people come for an awe-inspiring experience and limitless possibilities. We live life to the fullest, courageously take risks and march (or karaoke) to the beat of our own drum. Our best and brightest have an appreciation of the classics, but a fascination for what’s new and now. A perfectionism for their work with a love for creating memorable guest experiences.

Your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:

• Positive attitude and passion for making people smile, and truly enjoy their experience
• Value for high quality food and beverage, and appreciation for the technique associated with production
• Sense of adventure and engaging energy
• Ability to communicate effectively with team members, both BOH and FOH, Management, and Community

What you’ll be doing:

• Overseeing proper execution of all brand standards
• Responsible for team member training and service & support team management
• Managing and leading operations crew during scheduled shifts
• Communicating professionally with all departments in the venue
• Leading all functional areas related to FOH Operations
• Coordinating and maintain strong working relationship with BOH to ensure timely and accurate execution from beginning to end of the customers’ experience
• Utilizing all available data/resources to understand and report on the Store’s performance
• Maintaining accountability of all in-house checks/cash balancing as dictated by corporate policy
• Appling inventory and cost control standards on a weekly basis

Salary Range $60,000 - $65,000 annually

What's in it for you:

• Medical, dental and vision insurance
• Health Savings Account option – including company HSA contribution
• Flexible Spending Accounts
• Employee Assistance Program
• Company provided Short Term Disability Insurance
• Company provided Long Term Disability Insurance
• Paid Time Off
• Voluntary benefits – LifeLock Protection, Pet Insurance, Accident and Critical Illness offerings
• Opportunities for Growth and Advancement
• Referral Bonus Program
• Discounts on Food, Beverage and Activities

What we’re looking for:

• Three years of experience in a high volume, fast pace environment
• Have the ability to work a schedule that is consistent with restaurant/bar volume
• Excellent verbal and written communication skills in conjunction with math aptitude.
• Ability to stand and exert fast-paced mobility for period up to four (4) hours in length.
• Good sense of balance, be able to bend and kneel and have the ability to lift products that are frequently weighing up to 50 pounds.

Follow us @punchbowlsocial or check us out at punchbowlsocial.com

We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws.