Operations Manager

Punch Bowl Social; Arlington (VA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Health Savings Account option - with H

Flexible Spending Accounts

Employee Assistance Program

Short Term Disability Insurance

Long Term Disability Insurance

Paid Time Off

Referral Bonus Program

Discounts on Food, Beverage and Games

Job summary

Punch Bowl Social in Arlington, VA is seeking an Operations Manager to protect Culinary Integrity, Craft Beverages and Social Gaming while leading an active, hospitality-focused team.

You will oversee brand standards, manage FOH operations, train staff, and coordinate with BOH to ensure a seamless guest experience from start to finish. The role emphasizes data-driven performance, inventory control, and cost management.

Qualifications

• Three years of experience in a high-volume, fast-paced restaurant or bar.
• Ability to work a schedule aligned with venue volume.
• Excellent verbal and written communication skills and math aptitude.
• Physical ability to stand, move quickly, and lift up to 50 pounds.

Responsibilities

• Overseeing proper execution of all brand standards
• Responsible for team member training and service & support team management
• Managing and leading operations crew during scheduled shifts
• Communicating professionally with all departments in the venue
• Leading all functional areas related to FOH Operations
• Coordinating and maintain strong working relationship with BOH to ensure timely and accurate execution from beginning to end of the customers' experience
• Utilizing all available data/resources to understand and report on the Store's performance
• Maintaining accountability of all in-house checks/cash balancing as dictated by corporate policy
• Appling inventory and cost control standards on a weekly basis

Skills

Team leadership

Customer-focused

Verbal & written communication

Math aptitude

Job description

Description

Life is short. Work someplace awesome. Join our management team!

As Operations Manager you are a protector of all that we hold sacred; Culinary Integrity, Craft Beverages and Social Gaming. Punch Bowl Social is unique, special, disruptive and together we must protect those attributes and continue to build on a solid foundation of hospitality and passion for great food and beverage.

Punch Bowl Social is where party people come for an awe-inspiring experience and limitless possibilities. We live life to the fullest, courageously take risks and march (or karaoke) to the beat of our own drum.

Our best and brightest have an appreciation of the classics, but a fascination for what's new and now. A perfectionism for their work with a love for creating memorable guest experiences.

Your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:

• Positive attitude and passion for making people smile, and truly enjoy their experience
• Value for high quality food and beverage, and appreciation for the technique associated with production
• Sense of adventure and engaging energy
• Ability to communicate effectively with team members, both BOH and FOH, Management, and Community

What you'll be doing:

• Overseeing proper execution of all brand standards
• Responsible for team member training and service & support team management
• Managing and leading operations crew during scheduled shifts
• Communicating professionally with all departments in the venue
• Leading all functional areas related to FOH Operations
• Coordinating and maintain strong working relationship with BOH to ensure timely and accurate execution from beginning to end of the customers' experience
• Utilizing all available data/resources to understand and report on the Store's performance
• Maintaining accountability of all in-house checks/cash balancing as dictated by corporate policy
• Appling inventory and cost control standards on a weekly basis

Salary Range $60,000 - $65,000 annually

What's in it for you:

• Benefit Package
• Medical, dental and vision insurance
• Health Savings Account option - including company HSA contribution
• Flexible Spending Accounts
• Employee Assistance Program
• Company provided Short Term Disability Insurance
• Company provided Long Term Disability Insurance
• Paid Time Off
• Voluntary benefits - LifeLock Protection, Pet Insurance, Accident and Critical Illness offerings
• Opportunities for Growth and Advancement
• Referral Bonus Program
• Discounts on Food, Beverage and Activities

Requirements

What we're looking for:

• Three years of experience in a high volume, fast pace environment
• Have the ability to work a schedule that is consistent with restaurant/bar volume
• Excellent verbal and written communication skills in conjunction with math aptitude.
• Ability to stand and exert fast-paced mobility for period up to four (4) hours in length.
• Good sense of balance, be able to bend and kneel and have the ability to lift products that are frequently weighing up to 50 pounds.

*** Must be 21 years old and over ***

Follow us @punchbowlsocial or check us out at punchbowlsocial.com
We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws.

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