Restaurant Operations Leader (High-Volume)

Shake Shack Enterprises, LLC; Richmond (VA); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Weekly Pay

Meal Discounts

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Paid Time Off

Paid Parental Leave

Employee Assistance Program

Pre-Tax Commuter Benefits

Flexible Spending Account

Development Opportunities

Job summary

Shake Shack is seeking a Restaurant Manager to oversee daily operations in a high-volume setting, ensuring outstanding service and guest satisfaction. You will train staff, lead teams, and coach for excellence while promoting the brand in local events.

The role requires 2-3 years of management experience, strong operational and financial understanding, and flexibility to work varied hours. Food safety certification is preferred.

Qualifications

• 2-3 years of restaurant management experience in a high-volume, fast-paced restaurant setting.
• Working knowledge of restaurant operations, including personnel management, food planning and purchasing, sanitation and health codes, and security.
• Must exhibit an aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.
• Food handler certification, preferred.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on all aspects of the Shack operations
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
• Ensure compliance with sanitation and safety regulations

Skills

Restaurant Management

Team Leadership

Staff Training

Operations

Budgeting

Safety & Sanitation

Food Safety

Flexibility

Food Handler Cert (preferred)

Job description

Shake Shack is seeking a Restaurant Manager to oversee daily operations in a high-volume setting, ensuring outstanding service and guest satisfaction. You will train staff, lead teams, and coach for excellence while promoting the brand in local events.

The role requires 2-3 years of management experience, strong operational and financial understanding, and flexibility to work varied hours. Food safety certification is preferred.