Restaurant & Operations Leader – Guest Experience

Dave & Buster's Inc.; Phoenix (AZ); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision, Long & Short\-

Short\-term Disability

Employee Assistance Program

Buster’s Legacy Fund (Supports team\-m

401K matching plan

FREE food

FREE gameplay

Large leadership team = multiple \nman

FUN work environment

Grow your career!Two FUN brands (Dave

Job summary

Dave & Buster's Inc. in Phoenix, AZ is seeking an Restaurant & Operations Manager to provide leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results and guest experience.

The role demands strong communication with team members and guests, a passion for delivering a memorable guest experience, and the ability to drive results in a busy, high-energy environment with long hours.

Qualifications

• 21+ years of age
• 2+ years of Restaurant/Hospitality Experience
• Proficient in managing the cost of goods sold and labor
• Ability to lead a team to create a memorable guest experience
• True leadership capabilities
• The ability to work weekends, nights, and holidays
• Not afraid to work in a fast-paced, noisy environment with distracting conditions

Responsibilities

• Developing and leading hourly team members to exceed guest’s expectations
• Demonstrating proactive leadership by ensuring positive staff and guest experiences through personal interactions
• Interacting with guest service-focused team members in areas of recruiting, hiring, coaching, training, and contentious professional development
• Living our core values along with leading others to do so while collaborating with the management team to achieve high-quality and timely results

Skills

Leadership

Cost of goods sold

Labor management

Guest experience

Communication

Team motivation

Job description

Dave & Buster's Inc. in Phoenix, AZ is seeking an Restaurant & Operations Manager to provide leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results and guest experience.

The role demands strong communication with team members and guests, a passion for delivering a memorable guest experience, and the ability to drive results in a busy, high-energy environment with long hours.