Restaurant Operations Leader

Dunkin'; Norwich (CT); On-site; USD 45,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid training

Free shift meals

Tuition assistance

Leadership development and advancement

Employee referral bonuses

Recognition programs

Job summary

Dunkin' in Norwich, CT is seeking a Restaurant Manager with 2+ years of leadership experience in QSR, retail, or hospitality. You will lead daily operations, develop a high-performing team, drive sales and guest satisfaction.

Responsibilities include scheduling, inventory management, hiring/training, and ensuring a safe, welcoming environment. Bonus eligibility offered with full-time hours.

Qualifications

• 2+ years of leadership experience in QSR, retail, or hospitality.
• Strong leadership, coaching, and communication skills.
• Experience hiring, training, and developing employees.
• Experience with scheduling and inventory management.
• Ability to manage daily operations in a fast-paced environment.

Responsibilities

• Lead, coach, and develop a team to deliver exceptional guest service.
• Hire, train, and retain team members.
• Manage daily restaurant operations and maintain standards.
• Drive sales while controlling labor, inventory, and costs.
• Create employee schedules and monitor staffing needs.
• Maintain inventory, invoices, and back-office processes.
• Ensure a clean, safe, welcoming environment.
• Address guest and employee concerns professionally.
• Partner with store leadership to ensure smooth operations.

Skills

Leadership

Team leadership

Scheduling

Inventory management

Customer service

Communication

Hiring & training

Operations management

Problem-solving

Tools

CrunchTime

HotSchedules

Job description

Dunkin' in Norwich, CT is seeking a Restaurant Manager with 2+ years of leadership experience in QSR, retail, or hospitality. You will lead daily operations, develop a high-performing team, drive sales and guest satisfaction.

Responsibilities include scheduling, inventory management, hiring/training, and ensuring a safe, welcoming environment. Bonus eligibility offered with full-time hours.