Restaurant Operations Lead — Guest Experience & Training

Dine Brands Global; Orange City (IA); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

401K Plan

Health, Dental and Vision Options

Tuition Reimbursement

Career Advancement

Job summary

Dine Brands Global, Inc. operates Applebee’s Neighborhood Grill + Bar®, IHOP®, and Fuzzy’s Taco Shop®. We are seeking a hands-on supervisor to maintain standards, train staff, and ensure an outstanding guest experience across casual dining venues.

The role emphasizes leadership, accountability, and operational excellence, with opportunities for career advancement and a competitive compensation package aligned with hospitality industry norms.

Qualifications

• 1-2+ years of supervisory experience in casual dining preferred.
• Experience teaching and training staff preferred.
• Strong personal and professional integrity.
• Ability to deal with confidential information and/or issues using discretion and good judgment.

Responsibilities

• Maintaining restaurant cleanliness, adhering to safety and security protocols, and ensuring proper food preparation and presentation.
• Ensuring guests have a positive dining experience by addressing complaints, providing timely and friendly service, and actively engaging with customers.
• Supervising, training, and developing team members to ensure they deliver excellent service and meet Applebee’s standards.
• Assisting with inventory management, cost control, and maximizing profitability.
• Leading and motivating staff to achieve daily goals, manage schedules, and maintain a positive work environment.
• Recruiting, onboarding, and training new employees, and providing opportunities for growth.

Skills

Supervisory experience

Staff training

Guest service

Hospitality mindset

Job description

Dine Brands Global, Inc. operates Applebee’s Neighborhood Grill + Bar®, IHOP®, and Fuzzy’s Taco Shop®. We are seeking a hands-on supervisor to maintain standards, train staff, and ensure an outstanding guest experience across casual dining venues.

The role emphasizes leadership, accountability, and operational excellence, with opportunities for career advancement and a competitive compensation package aligned with hospitality industry norms.