Restaurant Operations Lead: Guest Experience & Team Coaching

TSP talent; Wallace (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

TSP talent is seeking an Assistant Manager to oversee daily restaurant operations, drive guest satisfaction, and uphold brand standards. You will train and coach staff, manage schedules, and monitor performance in a fast-paced environment.

We value strong leadership, reliability, and dedication to guest service. This role requires flexible availability, including nights, weekends, and holidays, with a focus on safety and teamwork.

Qualifications

• Must be 18+, with a valid driver’s license and reliable transportation
• Open availability, capable of working flexible hours including nights, weekends, and holidays
• 1-3 years of management experience, preferably in a restaurant setting
• Strong leadership, organizational, and interpersonal skills
• Ability to lift up to 50 pounds, stand, walk, and operate restaurant equipment safely

Responsibilities

• Complete necessary training, including food safety and management certifications
• Enhance guest satisfaction through team coaching and service quality
• Create and adjust work schedules, delegate shift tasks, and communicate expectations
• Supervise and mentor team members, conduct performance reviews, and promote team morale
• Address guest and staff concerns promptly and professionally
• Enforce compliance with policies, procedures, and safety standards
• Maintain operational records and ensure adherence to legal regulations
• Support a safe, efficient, and positive work environment

Skills

Leadership

Organizational skills

Interpersonal skills

Communication

Customer service

Team coaching

Job description

TSP talent is seeking an Assistant Manager to oversee daily restaurant operations, drive guest satisfaction, and uphold brand standards. You will train and coach staff, manage schedules, and monitor performance in a fast-paced environment.

We value strong leadership, reliability, and dedication to guest service. This role requires flexible availability, including nights, weekends, and holidays, with a focus on safety and teamwork.