Restaurant Operations Lead

Palette Hotels; Haines Township (PA); On-site; USD 42,000 - 64,000; Full time

Job summary

Palette Hotels seeks a Restaurant Manager to oversee daily restaurant operations from opening to close, ensuring courteous, friendly, and efficient service that upholds the company image. The role requires training staff, maintaining standards, building relationships with guests and stakeholders, and collaborating with the General Manager to meet brand goals.

The ideal candidate will lead a fast-paced team, handle staffing, and drive revenue while maintaining quality and safety.

Qualifications

• Excellent interpersonal, motivational, team building, and customer relationship skills.
• Demonstrate decision-making ability, leadership skills, and ability to prioritize and delegate tasks.
• Move, lift push, pull and place object weighing less than or equal to 25 lbs. without assistance.

Responsibilities

• Resolve escalations with a positive outcome when the need to do so arises.
• Supervise staff and coordinate day-to-day operation of each assigned shift.
• Delegate duties to staff and send associates on break at appropriate times.
• Assist in properly training staff to execute service standards for presentation, delivery of food and beverage, and service style.
• Communicate with guests and solicit their feedback, address issues as needed.
• Observe staff interactions with guests; coach, train and correct staff as needed.
• Identify areas of opportunity within the operation to enhance speed of delivery, quality of food and beverage, and consistency and quality of the delivery experience.
• Assist with special events as needed.

Skills

Interpersonal skills

Leadership

Team building

Customer service

Time management

Organizational skills

Job description

Palette Hotels seeks a Restaurant Manager to oversee daily restaurant operations from opening to close, ensuring courteous, friendly, and efficient service that upholds the company image. The role requires training staff, maintaining standards, building relationships with guests and stakeholders, and collaborating with the General Manager to meet brand goals.

The ideal candidate will lead a fast-paced team, handle staffing, and drive revenue while maintaining quality and safety.