Restaurant Operations Lead

Sonesta International Hotels Corporation; Chicago (IL); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Retirement Plan with Company 2%

Paid Vacation and Sick Days

Hotel discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Disability Insurance

Employee Perks and Discounts

Hospital Indemnity

Critical Illness Insurance

Accident Insurance

Job summary

Sonesta International Hotels is seeking a restaurant supervisor/manager to lead daily operations, ensure service standards, and motivate a diverse team. You will coordinate menus with the chef, manage staff performance, and uphold safety while delivering exceptional guest experiences.

The role emphasizes scheduling, training, and cost controls within a union environment. Strong communication and organizational skills are essential, along with upselling and team leadership.

Qualifications

• Minimum 1-3 years of experience in a restaurant supervisory/management role.
• High school diploma required; college degree strongly preferred.
• Experience working in a union environment highly preferred.
• Excellent oral and written communication.
• Excellent organization skills.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Familiarity with Food and Beverage cost controls.
• Ability to motivate restaurant staff and maintain a cohesive team.
• Able to suggestively sell menu items, beverages and wines.
• Able to endure abundant physical movements in carrying out job duties.

Responsibilities

• Assist in coordinating, planning, preparing, and executing food and beverage to high standards in outlets and functions.
• Follow up on guest feedback; assist in hiring, training, promotion, and firing of all restaurant employees.
• Ensure safety and sanitation standards; comply with liquor and food safety regulations.
• Coordinate with Chef on daily menus and educate the team.
• Lead on-floor execution and handle complaints; maintain cleanliness.
• Prepare weekly work schedules and adjust staffing to meet business demands.
• Conduct pre-shift meetings and participate in annual performance evaluations.

Skills

Restaurant supervision

Team leadership

Customer service

Communication

Sales & upselling

MS Office

Cost controls

Staff training

Staff scheduling

Food safety

Education

High school diploma

College degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Job description

Sonesta International Hotels is seeking a restaurant supervisor/manager to lead daily operations, ensure service standards, and motivate a diverse team. You will coordinate menus with the chef, manage staff performance, and uphold safety while delivering exceptional guest experiences.

The role emphasizes scheduling, training, and cost controls within a union environment. Strong communication and organizational skills are essential, along with upselling and team leadership.