Restaurant Operations & Guest Experience Leader

Efficientapply; Thatcher (AZ); On-site; USD 42,000 - 65,000; Full time

Job summary

Denny's in Thatcher, AZ is seeking an experienced Restaurant Manager to oversee all operations, ensure Service Profit Chain execution, and uphold the Brand Promise. You will lead HR activities, training, scheduling, and compliance while driving sales and profitability in a fast-paced environment, including alignment with the My Promise to You program.

You will recruit and develop staff, monitor quality and safety, and resolve guest concerns professionally.

Qualifications

• Must be able to speak, read, and write effectively in English.
• Strong interpersonal and communication skills are required.
• Excellent guest service orientation and problem-solving abilities.
• Ability to lead and develop teams, manage time, and prioritize tasks.
• Knowledge of restaurant operations, labor laws, and safety standards.

Responsibilities

• Oversee overall operations of the Denny's unit to ensure Service Profit Chain and Brand Promise execution.
• Recruit, train, develop, and evaluate restaurant employees; manage staffing and performance.
• Monitor training systems and ensure compliance with labor laws and internal procedures.
• Drive sales and profitability by managing costs, budgets, and customer experience.
• Maintain restaurant cleanliness, safety, and compliance with standards and policies.
• Respond to guest concerns professionally and ensure timely resolutions.

Skills

Interpersonal skills

Analytical skills

Leadership

Communication

English proficiency

Education

High School Diploma / GED

Associate's or Bachelor's degree preferred

Job description

Denny's in Thatcher, AZ is seeking an experienced Restaurant Manager to oversee all operations, ensure Service Profit Chain execution, and uphold the Brand Promise. You will lead HR activities, training, scheduling, and compliance while driving sales and profitability in a fast-paced environment, including alignment with the My Promise to You program.

You will recruit and develop staff, monitor quality and safety, and resolve guest concerns professionally.