Restaurant Operations & Guest Experience Lead

Caesars Entertainment; Stateline (NV); On-site; USD 75,000 - 115,000; Full time

Job summary

Caesars Entertainment in Stateline, NV, invites experienced Restaurant Manager candidates to lead daily operations and deliver exceptional guest service. You will supervise staff, manage scheduling, training, and controls to uphold high standards of food quality and safety.

Ideal candidates will have a strong background in hospitality, budgeting, and cross-department coordination to drive profitability while maintaining regulatory compliance and integrity.

Qualifications

• Associate's degree, preferably in hotel and/or restaurant management or
• Graduate of post high school two-year Culinary Arts School or equivalent experience preferred
• Five years of restaurant/food service, including 3 years supervisory experience preferred
• Literate and fluent in English
• Excellent guest service skills
• Must be at least 21 years of age
• Excellent communication skills, both verbal and written
• Excellent interpersonal skills, with emphasis in relationship building
• Good problem-solving skills
• Ability to compile, compute, and analyze pertinent data needed for reports
• Ability to negotiate with diverse departments
• Ability to implement strategic vision and plan into day-to-day operations
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures

Responsibilities

• Responsible for actively building and retaining customer relations and acts as a mentor to team members in order to provide superior customer service.
• Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success and continuing improvement of team member skills.
• Manages the day-to-day operation of the restaurant in accordance with established policies and procedures.
• Establishes and administers training programs within the restaurant, including new team member orientation.
• Directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards.
• Coordinates the maintenance and development methods for high quality preparation of food; assists in the maintenance and development of procedures for food service; and presents menu items for maximum customer service satisfaction.
• Maintains an efficient program of scheduling to ensure a high standard of food preparation and service with the use of minimum man-hours.
• Maintains and instructs assigned personnel as to safety policies and procedures and follows up to ensure hazards are eliminated.
• Monitors appearance of all foods and communicates deviations from standard to salaried food prep supervisor responsible for area.
• Acts immediately on all customer complaints to ensure that corrections are made when possible.
• Monitors work of Food Cashiers to ensure that established policies and procedures are being followed. Oversees all follow-up work to ensure non-recurrence of cashier errors.
• Compiles annual budget, variance reports, weekly management reports, comp reports, linen/glass/silver/menu inventory and any other reports deemed necessary by the Restaurant Manager.

Skills

Guest service

Communication

Interpersonal skills

Problem solving

Team leadership

Budgeting

Integrity

Regulatory compliance

Relationship building

English fluency

Education

Associate's degree

Culinary Arts School graduate

Job description

Caesars Entertainment in Stateline, NV, invites experienced Restaurant Manager candidates to lead daily operations and deliver exceptional guest service. You will supervise staff, manage scheduling, training, and controls to uphold high standards of food quality and safety.

Ideal candidates will have a strong background in hospitality, budgeting, and cross-department coordination to drive profitability while maintaining regulatory compliance and integrity.