Restaurant Manager - The Kitchen

Loews Hotels & Co; Orlando (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Free meal per shift

Free theme park access

Health & wellness benefits

Tuition reimbursement

Job summary

Loews Hotels & Co in Orlando seeks a dynamic Outlet Manager to lead daily restaurant operations, balancing guest experience with cost controls. You will supervise staffing, coordinate with culinary and bar teams, and ensure service standards are met with professionalism and a people-first attitude.

You will manage payroll, inventory, and training, while fostering teamwork and guest engagement. The role requires flexibility to work weekends, evenings, and holidays in a fast-paced hotel setting.

Qualifications

• Associate degree or higher in Hospitality or Food Service Management preferred.
• Two years of management experience in an upscale restaurant or hotel food service operation.
• Thorough knowledge of upscale food & beverage operations, service standards, and administrative requirements.
• Food Service Manager Certification (or ability to obtain based on state/county/local regulations).
• Strong leadership, communication, and organizational skills.
• Ability to maintain effective operating controls to maximize efficiency and guest satisfaction.
• Ability to work a flexible schedule including weekends, evenings, and holidays.
• Professional, friendly demeanor with the ability to engage guests by name when appropriate.
• Monitor inventory levels and maintain proper product usage and control.

Responsibilities

• Oversee daily outlet operations to ensure top-quality service and cost efficiency.
• Maintain staffing levels for optimal performance and guest satisfaction.
• Represent the Director of Food & Beverage in their absence.
• Ensure adherence to departmental policies and Loews standards.
• Be visible on the floor during peak periods and communicate with bar, kitchen, and room service.
• Address guest concerns promptly and professionally to resolve issues.
• Foster a welcoming environment and encourage staff to greet guests by name.
• Oversee labor, payroll, and staffing according to budgeted guidelines.
• Interview, hire, train, coach, evaluate, and discipline outlet staff.
• Lead onboarding and ongoing training programs; conduct performance reviews.
• Coordinate with Executive/Sous Chef on menus, reservations, VIP needs, and events.
• Attend hotel meetings for promotions and cross-department updates.
• Evaluate trends and recommend product, service, and operational improvements.

Skills

Leadership

Guest service

Communication

Operational leadership

Team development

Labor management

Cost control

Cross-department collaboration

Education

Associates degree or higher in Hospitality or Food Service Management

Job description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our ”power of we” culture.Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?We offer excellent benefits and perks including one free meal per shift and free theme park access.We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.We embrace diversity at our core and offer the opportunity for all team members to reach their potential.We invest in training and development opportunities for all team members.We promote social responsibility by being a good neighbor in the community.We care for you, just as we care for others.Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.About Hard Rock HotelJoin the band and deliver show-stopping service at one of the coolest hotels on the planet, designed as a rock star's mansion.Who We Are:Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.What We Offer:Competitive health & wellness benefits, 401(k) & company matchPaid Sick Days, Vacation, and Holidays, Paid BereavementPet Insurance and Paid Pet BereavementTraining & Development opportunities, career growthTuition ReimbursementTeam Member Hotel Rates, other discounts, perks and moreMany of our Leadership positions are bonus eligibleWhat We're Looking For:A dynamic and service-driven Outlet Manager who can lead daily restaurant operations with consistency, professionalism, and a commitment to guest satisfaction. We're looking for someone who can balance floor leadership with operational strategy-overseeing staffing, service standards, cost control, and team development to ensure a seamless and elevated dining experience.Who You Are:Guest-Focused Leader: You genuinely care about creating memorable dining experiences and build relationships through warm, professional service.Operationally Sharp: You understand labor management, inventory control, forecasting, and how to maintain efficient, high-quality service operations.Hands-On Manager: You lead by example, stay visible on the floor, and support your team in delivering exceptional service.Team Developer: You coach, train, and motivate team members to achieve their potential, maintaining high morale and performance.Excellent Communicator: You work well with Culinary, Banquets, Bar leadership, and other hotel departments to ensure smooth operations.Calm Under Pressure: You make smart decisions quickly, adapt to changing business needs, and maintain composure during peak periods.What You Will Do:Operational LeadershipOversee the daily operations of assigned outlets, ensuring smooth, efficient, and cost-effective service.Maintain proper staffing levels to ensure optimal performance and guest satisfaction.Represent the Director of Food & Beverage in their absence.Ensure full adherence to departmental policies, Loews standards, and service guidelines.Work visibly on the floor during peak periods while maintaining active communication with the bar, kitchen, and room service.Guest ExperienceInteract frequently with guests to ensure satisfaction with their dining experience.Address concerns promptly and professionally, ensuring issues are resolved effectively.Maintain a welcoming environment and encourage team members to use guest names when appropriate.Financial & Inventory ManagementOversee labor management, reviewing daily payroll reports and adjusting staffing according to business levels.Prepare storeroom requisitions and ensure costs align with budgeted guidelines.Team Leadership & DevelopmentInterview, hire, train, coach, evaluate, and discipline outlet team members per Loews standards.Lead new hire onboarding and ongoing training programs.Conduct performance reviews, identify needs for improvement or advancement, and establish development goals.Facilitate team communication through departmental meetings and pre-shift discussions.Collaboration & CommunicationCommunicate daily with the Executive Chef or Sous Chef regarding menus, reservations, large parties, and VIP needs.Attend required hotel meetings to stay informed on promotions, events, and cross-departmental updates.Evaluate trends and make recommendations for product, service, and operational improvements.Additional ResponsibilitiesEnsure cleanliness and maintenance of outlet spaces and equipment.Follow emergency procedures and comply with safety standards.Maintain compliance with grooming, uniform, and service expectations.Perform other duties as assigned.Your Qualifications Include:Associate degree or higher in Hospitality or Food Service Management preferred.Two years of management experience in an upscale restaurant or hotel food service operation.Thorough knowledge of upscale food & beverage operations, service standards, and administrative requirements.Food Service Manager Certification (or ability to obtain based on state/county/local regulations).Strong leadership, communication, and organizational skills.Ability to maintain effective operating controls to maximize efficiency and guest satisfaction.Ability to work a flexible schedule including weekends, evenings, and holidays.Professional, friendly demeanor with the ability to engage guests by name when appropriate.Monitor inventory levels and maintain proper product usage and control.Who You'll Supervise:Outlet teamLoews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.