Front Office Manager

Loews Hotels & Co; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Free meal per shift

Free theme park access

Job summary

Loews Sapphire Falls Resort at Universal Orlando is seeking a Front Office Manager to direct and supervise the guest services team, ensuring top-tier service at the front desk, telecom, and concierge. They will oversee room-type management, training, and daily operations in collaboration with Front Office leadership.

The role requires a minimum of four years in guest services and/or housekeeping, plus at least three years of leadership in hospitality.

Qualifications

• Four years of experience in guest services and/or housekeeping.
• At least three years of leadership experience in hospitality.
• Proficiency in Microsoft Office and ability to learn Property Management Systems (PMS).

Responsibilities

• Direct and supervise the guest services team to ensure service levels and quality.
• Oversee room type management, training, and team relations.
• Maintain cash handling procedures and day-to-day front office operations with leadership support.

Skills

Guest services experience

Housekeeping experience

Leadership

Microsoft Suite

Property Management Systems

Opera

HOTSOS

Medallia

English communication

Tools

Opera

HOTSOS

Medallia

Job description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our ”power of we” culture.Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?We offer excellent benefits and perks including one free meal per shift and free theme park access.We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.We embrace diversity at our core and offer the opportunity for all team members to reach their potential.We invest in training and development opportunities for all team members.We promote social responsibility by being a good neighbor in the community.We care for you, just as we care for others.Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.About Loews Sapphire Falls ResortJoin the team at our Caribbean-inspired paradise that creates an island escape in a tropical oasis.We are seeking an Front Office Manager to direct and supervise the operational activities of the guest services team to the appropriate levels of service and quality as defined by Loews Hotels. The Front Office Manager will ensure the guest service team is exceeding expectations for telecom, front desk and concierge services as desired by the guest. Overall responsibilities include room type management, training, team relations, communication, cash handling, day to day supervision in partnership with the front office leadership.QualificationsMinimum of four years of experience with guest services and/or housekeeping required.Minimum of three years of leadership experience in hospitality required.Proficiency in Microsoft Suite and ability to learn Property Management Systems required.Familiarity with Opera, HOTSOS, and Medallia is preferred.Position requires the ability to communicate effectively in English, both verbally and written, with team members, leaders, and guests.Position requires open availability aligned with business needs, ensuring leadership presence during peak service times and operational priorities.Position requires prolonged periods of sitting or standing while using hands, fingers, vision, and hearing to successfully operate computer and phone systems as needed.Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.