Restaurant Manager - The Kitchen

Loews Hotels, LLC.; Orlando (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

One free meal per shift

Free theme park access

Training & development opportunities

Tuition reimbursement

Job summary

Loews Hotels at Universal Orlando seeks a dynamic Outlet Manager to lead daily restaurant operations with consistency and professionalism, balancing floor leadership with strategic oversight of staffing, service standards, cost control and team development.

You will supervise guest services, collaborate with culinary and hotel departments, and ensure adherence to Loews standards while delivering elevated dining experiences.

Qualifications

• Experience in upscale restaurant or hotel food service operations.
• Strong leadership, communication, and organizational skills.
• Ability to maintain effective operating controls to maximize efficiency and guest satisfaction.

Responsibilities

• Oversee daily outlet operations, ensuring smooth, cost‑effective service.
• Maintain proper staffing levels for optimal performance and guest satisfaction.
• Lead by example on the floor and coach team members for performance.

Skills

Guest service

Leadership

Operations

Staffing

Communication

Education

Associate degree or higher in Hospitality or Food Service Management

Job description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world‑class team brings to life the incredible, award‑winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best‑in‑State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role‑from Guest Services to Finance, Culinary to IT‑offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

About Hard Rock Hotel

Join the band and deliver show‑stopping service at one of the coolest hotels on the planet, designed as a rock star's mansion.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here

You’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role‑from Guest Services to Finance, Culinary to IT‑offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience

Where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more
• Many of our Leadership positions are bonus eligible

What We're Looking For:

A dynamic and service-driven Outlet Manager who can lead daily restaurant operations with consistency, professionalism, and a commitment to guest satisfaction. We're looking for someone who can balance floor leadership with operational strategy-overseeing staffing, service standards, cost control, and team development to ensure a seamless and elevated dining experience.

Who You Are:

• Guest‑Focused Leader: You genuinely care about creating memorable dining experiences and build relationships through warm, professional service.
• Operationally Sharp: You understand labor management, inventory control, forecasting, and how to maintain efficient, high‑quality service operations.
• Hands‑On Manager: You lead by example, stay visible on the floor, and support your team in delivering exceptional service.
• Team Developer: You coach, train, and motivate team members to achieve their potential, maintaining high morale and performance.
• Excellent Communicator: You work well with Culinary, Banquets, Bar leadership, and other hotel departments to ensure smooth operations.
• Calm Under Pressure: You make smart decisions quickly, adapt to changing business needs, and maintain composure during peak periods.

What You Will Do:

Operational Leadership

• Oversee the daily operations of assigned outlets, ensuring smooth, efficient, and cost‑effective service.
• Maintain proper staffing levels to ensure optimal performance and guest satisfaction.
• Represent the Director of Food & Beverage in their absence.
• Ensure full adherence to departmental policies, Loews standards, and service guidelines.
• Work visibly on the floor during peak periods while maintaining active communication with the bar, kitchen, and room service.

Guest Experience

• Interact frequently with guests to ensure satisfaction with their dining experience.
• Address concerns promptly and professionally, ensuring issues are resolved effectively.
• Maintain a welcoming environment and encourage team members to use guest names when appropriate.

Financial & Inventory Management

• Oversee labor management, reviewing daily payroll reports and adjusting staffing according to business levels.
• Prepare storeroom requisitions and ensure costs align with budgeted guidelines.

Team Leadership & Development

• Interview, hire, train, coach, evaluate, and discipline outlet team members per Loews standards.
• Lead new hire onboarding and ongoing training programs.
• Conduct performance reviews, identify needs for improvement or advancement, and establish development goals.
• Facilitate team communication through departmental meetings and pre‑shift discussions.

Collaboration & Communication

• Communicate daily with the Executive Chef or Sous Chef regarding menus, reservations, large parties, and VIP needs.
• Attend required hotel meetings to stay informed on promotions, events, and cross‑departmental updates.
• Evaluate trends and make recommendations for product, service, and operational improvements.

Additional Responsibilities

• Ensure cleanliness and maintenance of outlet spaces and equipment.
• Follow emergency procedures and comply with safety standards.
• Maintain compliance with grooming, uniform, and service expectations.
• Perform other duties as assigned.

Your Qualifications Include:

• Associate degree or higher in Hospitality or Food Service Management preferred.
• Two years of management experience in an upscale restaurant or hotel food service operation.
• Thorough knowledge of upscale food & beverage operations, service standards, and administrative requirements.
• Food Service Manager Certification (or ability to obtain based on state/county/local regulations).
• Strong leadership, communication, and organizational skills.
• Ability to maintain effective operating controls to maximize efficiency and guest satisfaction.
• Ability to work a flexible schedule including weekends, evenings, and holidays.
• Professional, friendly demeanor with the ability to engage guests by name when appropriate.
• Monitor inventory levels and maintain proper product usage and control.

Who You'll Supervise:

• Outlet team