Restaurant Manager - Tampa, FL

Church's Chicken PR; Tampa (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Join a leading restaurant chain as a Restaurant Manager in Tampa, FL, where you'll oversee daily operations, enhance guest experiences, and lead a dynamic team. This role requires strong leadership skills, a passion for customer service, and a commitment to maintaining high standards in a fast-paced environment.

Qualifications

• At least 1 year of supervisory experience in the restaurant industry.
• Valid driver's license and proof of insurance.

Responsibilities

• Provide a superior dining experience and achieve sales goals.
• Manage team training and development.
• Ensure compliance with laws and maintain restaurant safety.

Skills

Interpersonal skills

Coaching

Conflict management

Customer satisfaction

Basic computer skills

Education

High school diploma or GED

Job description

Join to apply for the Restaurant Manager - Tampa, FL role at Church's Chicken PR

Reports To (Title): Market Leader

Department: Field Operations

Job Summary: The Church's Restaurant General Manager is passionate about providing our guests a high-quality, value-oriented dining experience with friendly, quick, accurate service in a clean and safe environment. The RGM is responsible and accountable for all business activities in one restaurant location, specifically to:

1. Provide a superior and memorable experience for all guests.
2. Achieve sales goals.
3. Control expenses to budget or better.
4. Create an environment where team members are engaged in doing their jobs and encouraged to grow while delivering exceptional service.

The Church's Restaurant General Manager's direct reports usually include an Assistant Restaurant General Manager and/or Shift Leader. The number of direct reports may vary by location based on total sales volume, sales, and geographic location of the restaurant.

Key Duties/Responsibilities

1. Creates an in-store service environment that exceeds guest expectations regarding friendly, quick, and accurate service. Builds team understanding and commitment to guest service standards.
2. Communicates and follows up with guests to obtain feedback and identify service and food quality improvement opportunities.
3. Assists and resolves all guest complaints in-person or by phone, applying the "listen, apologize, satisfy, and thank" model.
4. Ensures all incoming calls are handled promptly, courteously, and professionally.
5. Directs and conducts regular training with team members.
6. Provides regular feedback to all team members and identifies areas for improvement.
7. Works with direct reports to cross-train and develop new skills.
8. Creates a workplace where team members strive to do their best, are rewarded for performance, and have fun.
9. Ensures compliance with federal, state, and local laws, regulations, and ordinances.
10. Maintains a clean and safe restaurant for guests and team members.
11. Responsible for budgets and makes adjustments as needed.
12. Ensures compliance with labor laws.
13. Understands, enforces, and adheres to all company policies and procedures.
14. Maintains restaurant inventory and ensures accessibility and organization.
15. Responsible for routine maintenance and repairs on all equipment.
16. Prepares and analyzes operation reports.
17. Performs other duties as assigned.

Position Requirements (Education, Qualifications, Experience)

1. High school diploma or GED required. Must have at least 1 year of supervisory experience in the restaurant industry.
2. Successfully complete all training and pass all applicable tests.

Position Qualifications/Functional Skills

1. Must have a valid driver's license and proof of insurance.
2. Must be able to work 50-55 hours per week, including weekends.
3. Knowledge of restaurant policies, practices, operational, and HR procedures.
4. Knowledge of labor cost reporting, operating statements, and business-related reporting.
5. Excellent interpersonal and professional interaction skills.
6. Basic computer skills.
7. Knowledge of profit and loss statements.
8. Ability to implement policies and procedures.
9. Skilled in coaching, counseling, and employee development.
10. Focus on improving customer satisfaction.
11. Knowledge of recruiting and interviewing.
12. Ability to supervise and manage conflict.
13. Create and maintain a positive work environment.

If you're hungry for a career that's fun, fast-paced, and full of opportunity, then you've come to the right place. At Church's, we make real comfort food that makes a difference. For over 60 years, our restaurant has been a place where hard-working people can get ahead and do amazing things by serving others.

Church's Chicken is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability, or genetic information.