Restaurant Manager - Mission, TX

Church's Chicken; Mission (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in the fast-food industry is seeking a Restaurant General Manager who is passionate about providing a high-quality dining experience. The ideal candidate will oversee all business activities, ensuring guest satisfaction and operational excellence while fostering a positive work environment for team members.

Qualifications

• At least 1 year of supervisory experience in the restaurant industry.
• Valid driver’s license and proof of insurance required.

Responsibilities

• Create a service environment that exceeds guest expectations.
• Manage budgets and ensure compliance with laws and regulations.
• Conduct training sessions and provide ongoing feedback to team members.

Skills

Interpersonal skills

Supervisory skills

Conflict resolution

Customer satisfaction focus

Education

High school diploma or GED

Job description

Reports To (Title): Market Leader

Department: Field Operations

Job Summary: The Church’s Restaurant General Manager is passionate about providing guests with a high-quality, value-oriented dining experience through friendly, quick, and accurate service in a clean and safe environment. The RGM is responsible and accountable for all business activities in a restaurant location, specifically to:

• Provide a superior and memorable guest experience.
• Achieve sales goals.
• Control expenses to meet or stay below budget.
• Create an engaging work environment that encourages team member growth and delivers exceptional service.

The Church’s Restaurant General Manager's direct reports typically include an Assistant Restaurant General Manager and/or Shift Leader. The number of direct reports may vary based on location, sales volume, and geographic factors.

Key Duties and Responsibilities:

• Create an in-store service environment that exceeds guest expectations with friendly, quick, and accurate service, building team understanding and commitment to service standards.
• Communicate with guests to gather feedback and identify opportunities for service and food quality improvements.
• Assist in resolving guest complaints in person or by phone, applying the “listen, apologize, satisfy, and thank” model.
• Handle all incoming calls promptly, courteously, and professionally.
• Conduct regular training sessions with team members and provide ongoing feedback.
• Cross-train team members and assist in developing new skills.
• Foster a workplace where team members are motivated, rewarded, and have fun.
• Ensure compliance with federal, state, and local laws, regulations, and ordinances.
• Maintain a clean and safe restaurant environment for guests and staff.
• Manage budgets and make necessary adjustments.
• Ensure adherence to labor laws and company policies and procedures.
• Maintain inventory and ensure accessibility and organization.
• Oversee routine maintenance and repairs of equipment.
• Prepare and analyze operational reports.
• Perform additional duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• High school diploma or GED required. Must have at least 1 year of supervisory experience in the restaurant industry.
• Successfully complete all required training and pass relevant assessments.

Position Qualifications and Skills:

• Valid driver’s license and proof of insurance required.
• Ability to work 50–55 hours per week, including weekends, with flexible shifts.
• Knowledge of restaurant policies, practices, and operational procedures.
• Understanding of labor cost reporting, operating statements, and business-related reports.
• Excellent interpersonal and professional communication skills.
• Basic computer skills.
• Knowledge of profit and loss statements.
• Ability to implement policies and procedures effectively.
• Skilled in coaching, counseling, and developing employees.
• Focus on improving customer satisfaction.
• Experience in recruiting and interviewing potential team members.
• Strong supervisory and conflict resolution skills.
• Ability to create and maintain a positive work environment.