Restaurant Manager - Roma, TX

Church's Chicken; Roma (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Church's Chicken is seeking a Restaurant General Manager to oversee operations and ensure a high-quality dining experience. The role involves managing staff, budgets, and guest interactions while fostering a positive work environment. Ideal candidates will have supervisory experience and a commitment to customer satisfaction.

Qualifications

• At least 1 year of supervisory experience in the restaurant industry.
• Valid driver’s license and proof of insurance.

Responsibilities

• Ensure a superior dining experience for guests.
• Manage budgets and ensure compliance with laws.
• Train and develop team members.

Skills

Interpersonal skills

Coaching

Conflict management

Customer satisfaction focus

Education

High school diploma or GED

Job description

Reports To (Title): Market Leader

Department: Field Operations

Job Summary: The Church’s Restaurant General Manager is passionate about providing our guests a high-quality, value-oriented dining experience with friendly, quick, and accurate service in a clean and safe environment. The RGM is responsible and accountable for all business activities in one restaurant location, specifically to:

• Provide a superior and memorable experience for all guests.
• Achieve sales goals.
• Control expenses to budget or better.
• Create an environment where team members are engaged, encouraged to grow, and deliver exceptional service.

The Church’s Restaurant General Manager's direct reports usually include an Assistant Restaurant General Manager and/or Shift Leader. The number of direct reports may vary by location based on sales volume and geographic factors.

Key Duties/Responsibilities:

• Create an in-store service environment that exceeds guest expectations regarding friendly, quick, and accurate service. Build team understanding and commitment to guest service standards.
• Communicate and follow-up with guests to obtain feedback and identify improvement opportunities.
• Assist and resolve all guest complaints in person or by phone, applying the “listen, apologize, satisfy, and thank” model.
• Handle all incoming calls promptly, courteously, and professionally.
• Conduct regular training with team members and provide feedback for improvement.
• Work with direct reports to cross-train and develop new skills.
• Create a positive workplace where team members are motivated, rewarded, and have fun.
• Ensure compliance with federal, state, and local laws, regulations, and ordinances.
• Maintain a clean and safe restaurant environment for guests and staff.
• Manage budgets and make adjustments as needed.
• Ensure adherence to labor laws and company policies.
• Maintain restaurant inventory, organization, and accessibility.
• Oversee routine maintenance and repairs on equipment.
• Prepare and analyze operational reports.
• Perform other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• High school diploma or GED required. Must have at least 1 year of supervisory experience in the restaurant industry.
• Complete all required training and pass applicable tests.

Position Qualifications/Functional Skills:

• Valid driver’s license and proof of insurance required.
• Ability to work 50–55 hours per week, including weekends, with a flexible schedule.
• Knowledge of restaurant policies, practices, and HR procedures.
• Understanding of labor cost reporting, operating statements, and business reports.
• Excellent interpersonal skills for professional interaction at all levels.
• Basic computer skills.
• Knowledge of profit and loss statements.
• Ability to implement policies and procedures effectively.
• Skilled in coaching, counseling, and employee development.
• Focus on improving customer satisfaction.
• Experience in recruiting and interviewing potential team members.
• Ability to supervise, manage conflict, and foster a positive work environment.

1. If you’re hungry for a career that’s fun, fast-paced, and full of opportunities, then you’ve come to the right place. At Church's, we’re more than just a quick service restaurant. We make real comfort food that makes a difference. For over 60 years, our restaurant has been a place where hardworking people can succeed and grow by serving others.

2. Church’s Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected factor.