Restaurant Manager - Match Haus

HAMPTON SOCIAL VENTURES LLC; Saint Charles (MO); On-site; USD 60,000 - 70,000; Full time

Job summary

Parker Hospitality is seeking an experienced Front of House Manager to oversee daily FOH operations and uphold high service standards at its Missouri venue. You will supervise FOH staff, coordinate with the kitchen and bar teams, and support the AGM and General Manager in achieving operational goals.

The role emphasizes guest engagement, staff development, safety, and efficient service, with nights and weekends as required. DOE and strong hospitality ethos are essential.

Qualifications

• Bachelor’s degree in Hospitality, Business, or related field.
• Minimum 2 years of supervisory experience in a full-service restaurant.
• Strong leadership, communication, and guest service skills.
• Proficient in POS systems and basic operational tools.
• Food safety and alcohol service certifications (ServSafe, TIPS) or ability to obtain.

Responsibilities

• Supervise daily FOH operations, ensuring smooth service flow and adherence to brand standards.
• Monitor cleanliness, organization, and readiness of the FOH areas before, during, and after service.
• Coordinate with the kitchen and bar teams to ensure seamless communication and efficient service.
• Assist in recruiting, training, and onboarding FOH staff, including Servers, Bartenders, Hosts, and Support Staff.
• Provide clear direction and feedback to team members, fostering a collaborative work environment.
• Support the AGM and General Manager in labor cost management and scheduling.

Skills

Leadership

Guest service

Communication

Team mentoring

Education

Bachelor’s degree in Hospitality, Business, or related field

Tools

POS systems

Job description

Join the revolution at Parker Hospitality, home to The Hampton Social, The Bassment and Costera Cocina Tulum.At Parker Hospitality, we're on the lookout for dynamic and vibrant individuals – people with a zest for innovation and a passion for hospitality to bring our unique vision to life.We're not just a team, we're trendsetters reimagining the guest experience. Here, innovation isn’t just a buzzword, it’s our blueprint. Elevate your career at a company where each shift is a showcase, and each interaction, a step forward.Exciting, right? Join our team!Job SummaryThe Front of House (FOH) Manager is responsible for overseeing daily front-of-house operations, ensuring exceptional guest experiences, and maintaining high service standards. This role includes managing FOH staff, addressing guest concerns, and supporting the AGM and General Manager in achieving operational goals. The FOH Manager fosters a positive team environment and upholds the company’s values of hospitality, efficiency, and professionalism.ResponsibilitiesOperational ManagementSupervise daily FOH operations, ensuring smooth service flow and adherence to brand standards.Monitor cleanliness, organization, and readiness of the FOH areas before, during, and after service.Coordinate with the kitchen and bar teams to ensure seamless communication and efficient service.Team & Leadership DevelopmentAssist in recruiting, training, and onboarding FOH staff, including Servers, Bartenders, Hosts, and Support Staff.Provide clear direction and constructive feedback to team members, fostering a collaborative work environment.Conduct pre-shift meetings to communicate daily priorities, service expectations, and menu highlights.Financial ManagementSupport the AGM and General Manager in managing labor costs by monitoring schedules and staffing levels.Assist in inventory checks for FOH supplies and monitor usage to control costs.Contribute to revenue-driving initiatives, such as promoting specials or dish recommendations.Guest EngagementAct as a visible presence on the floor to engage with guests, address concerns, and ensure satisfaction.Resolve guest complaints promptly and professionally, turning challenges into positive experiences.Collect and act on guest feedback to continually enhance service delivery.Safety ComplianceEnsure FOH compliance with health and safety regulations, including food handling and alcohol service protocols.Train staff on responsible alcohol service and maintain up-to-date certifications for all team members.Monitor & address safety or operational concerns promptly to ensure a secure environment for guests and staff.Supervision ResponsibilitiesDirectly manage FOH staff, including Servers, Bartenders, Hosts, and Support Staff, during shifts.Ensure service efficiency, consistent adherence to company policies, and exceptional guest experiences.Address team performance issues and provide feedback to uphold standards of conduct and service excellence.QualificationsBachelor’s degree in Hospitality, Business, or a related field preferred.Minimum 2 years of experience in a supervisory role within a full-service restaurant.Strong leadership and communication skills, with the ability to motivate and mentor a team.Excellent guest service skills and a commitment to creating positive guest experiences.Proficiency in POS systems and basic operational tools.Other Rules/Requirements:Flexibility to work nights, weekends, and holidays as required.Scheduled hours average 40-45 per week, with variations based on business needs.Physical ability to stand & walk for extended periods, lift up to 30 lbs, and work effectively in a fast-paced setting.Food safety and alcohol service certifications (e.g., ServSafe, TIPS) required or the ability to obtain upon hire.Compensation and BenefitsHealth, dental, and vision insuranceCompetitive base salary with quarterly performance-based bonusesCompany paid Life InsuranceEmployee Assistance ProgramPaid Parental LeaveWeekly PayAnnual Merit IncreaseSalary Range 60k-70k DOEParker Hospitality is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law.