Restaurant Manager: Lead Team, Drive Service & Profit

Carlisle Corporation; Robertsdale (AL); On-site; USD 40,000 - 60,000; Full time

Job summary

Carlisle Corporation, a Wendy's franchisee in Robertsdale, AL, seeks a Restaurant Manager to coach the team, optimize labor, and drive customer satisfaction. You will lead daily operations, train staff, and ensure adherence to company standards and local regulations.

You will work with a GM/DM to schedule, monitor costs, and maintain service quality, profitability, and a positive work environment in a fast-paced setting.

Qualifications

• Leads and trains crew to deliver high-quality service.
• Ensures compliance with company policies and procedures.
• Manages shifts to achieve labor costs and sales targets.
• Monitors food quality and service times.
• Trains new managers and develops department staff.
• Maintains restaurant cleanliness and safety standards.

Responsibilities

• Responsible for managing labor costs by evaluating labor needs against projected sales during the shift.
• Review monthly budget and P&L.
• Builds sales by promoting customer satisfaction.
• Monitors food costs to eliminate waste and theft.
• Trains crew to respond promptly to customer needs.
• Trains crew in customer courtesy.
• Takes corrective action with crew to improve service times.
• Trains crew to solicit feedback to determine customer satisfaction.
• Establishes and communicates daily S.O.S. goals.
• Trains crew to maintain restaurant cleanliness during shift.
• Follows restaurant cleaning plan.
• Directs crew to correct cleaning deficiencies.
• Trains crew in new products.
• Assists General Manager in training new managers.
• Trains crew using the Crew Orientation and Training process.
• Trains new crew in initial position skills.
• Follows flowcharts to ensure crew is meeting prep and production goals.
• Monitors inventory levels to ensure product availability.
• Completes physical inventory of product as defined by the General Manager.
• Intake weekly food deliveries.
• Maintains security of cash, product and equipment during shifts.
• Follows restaurant priorities and plan established by the General Manager.
• Ensures proper execution of standards and procedures when managing shifts.
• Manages shift to Q.S.C. level of 80% or better.
• Takes appropriate action when problems are anticipated or identified.
• Cross-trains crew as necessary for efficient coverage of positions during shifts.
• Recognizes high-performing crewmembers to General Manager or District Manager.
• Follows procedures outlined in the Operations manual.
• Maintains safe working conditions in restaurant as outlined in company policies and procedures.
• Follows company policy for cash control.
• Reports accidents promptly and accurately.
• Follows procedures for resolving operational procedures indicated by Health Department Inspectors.
• Manages shifts effectively using guidelines within "Managing Better Shifts" or similar checklist.

Job description

Carlisle Corporation, a Wendy's franchisee in Robertsdale, AL, seeks a Restaurant Manager to coach the team, optimize labor, and drive customer satisfaction. You will lead daily operations, train staff, and ensure adherence to company standards and local regulations.

You will work with a GM/DM to schedule, monitor costs, and maintain service quality, profitability, and a positive work environment in a fast-paced setting.