Restaurant Manager: Lead Team, Drive Sales & Guest Joy

Dunkin' - Franchisee Of Dunkin Donuts; Cleveland (OH); Sur place; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Competitive salary + performance-based bonuses

Paid time off and flexible scheduling

Health, dental, and vision insurance options

Employee discounts and recognition programs

Discounted tuition for you and your family

Opportunities for advancement

Résumé du poste

Dunkin’ is seeking a passionate Restaurant Manager in Cleveland, Ohio to lead a talented team. You will be responsible for daily operations, ensuring exceptional guest experiences, and driving sales. Ideal candidates thrive in fast-paced environments, possess strong leadership skills, and are motivated to deliver quality service. This position offers competitive salary, performance bonuses, and opportunities for advancement within a beloved brand. Join Dunkin’ and be a part of something special!

Qualifications

• Experience in a leadership role within the restaurant industry.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.

Responsabilités

• Lead and motivate a high-performing team.
• Manage daily operations including inventory and cash handling.
• Ensure compliance with food safety and sanitation standards.
• Drive sales and profitability through marketing initiatives.
• Recruit, train, and develop team members.

Connaissances

Leadership

Team motivation

Customer service

Operational management

Marketing initiatives

Description du poste

Benefits:

• Flexible Schedule, No late nights
• Health Insurance
• Cash tips to take home daily
• Aggresive Pay
• Free Specialty Beverage/Meal during shift
• Discounts even when you're not working
• Performance based bonuses
• Room to grow from within as many new locations are in development currently or the existing ones

Restaurant Managers develop a team of dedicated people delivering great guest experiences and profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin’ Donuts standards.

Responsibilities Include:

Team Environment:

• Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
• Hire, train, and develop the right people and plan staffing levels to meet guest and business needs. Continuously learn while passing on knowledge and skills to help others develop and grow. Hold themselves and team accountable for responsibilities and results.

Operations Excellence for Guest Satisfaction:

• Hold guests as highest priority and role model exceptional guest service. Lead by example and promote an environment where there is a sense of urgency to satisfy guests.
• Ensure Brand standards and systems are executed. Engage and empower team to develop solutions that drive business results. Complete all required training including ServSafe® certification.

Profitability:

• Drive sales through effective execution of restaurant standards and marketing initiatives.
• Delegate and lead processes to control labor costs, food costs, and cash.
• Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.
• Analyze restaurant environment and business results to identify opportunities and action plan with their team to set and achieve goals. Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

Skills

• Passion for people
• Dependability
• Able to clearly express oneself verbally and in writing (English)
• Math and financial management
• Restaurant, retail, or supervisory experience
• At least 19years of age (where applicable)
• High school diploma (or equivalent)

Required Competencies

• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
• Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Conflict Management – use interpersonal skills to confront tough issues and resolve disagreements constructively.
• Developing Direct Reports and Others – provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.